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For Companies At a Glance
- Tasks: Lead daily store operations, manage inventory, and support the sales team during busy times.
- Company: Join a premium brand focused on style, sustainability, and community engagement.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a new store opening and make a positive impact in a vibrant London community.
- Qualifications: Experience in retail operations or management, strong organizational skills, and a passion for customer service.
- Other info: Submit your CV and cover letter to join our exciting journey!
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We are seeking an enthusiastic and driven Operations Manager for the opening of a new store in a vibrant residential area of London. This role is pivotal in ensuring the smooth day-to-day operation of the store, particularly behind the scenes. You will be responsible for overseeing stock and inventory control, visual merchandising (VM), logistics for in-store events, and supporting the sales team on the floor during peak periods. In addition to operational excellence, you will contribute to the business’s growth through strategic business development and continuous improvement initiatives.
Key Responsibilities:
Back of House Operations:
- Manage stock levels, inventory control, and stock replenishment to ensure seamless operations.
- Oversee the maintenance of inventory systems, ensuring accurate tracking and reporting.
- Ensure that visual merchandising standards are met and maintained across all store areas.
- Coordinate deliveries, storage, and stock organisation.
Event Logistics:
- Take responsibility for the coordination and logistics of store events, including planning, set-up, and managing event-day operations.
- Work with cross-functional teams to ensure events run smoothly and deliver positive brand experiences.
Floor Support:
- Provide hands-on support on the sales floor during peak times, ensuring excellent customer service and driving team performance.
- Assist with training and guiding the team in best practices for customer engagement.
Business Development & Strategy:
- Contribute to the development and execution of business strategies to support store growth and customer acquisition.
- Collaborate with senior leadership to identify opportunities for improving sales performance, customer retention, and store profitability.
Health & Safety Compliance:
- Ensure that all store operations comply with health and safety regulations, including stock handling and event activities.
- Conduct regular audits and assessments to guarantee store cleanliness, safety, and operational standards are upheld.
What We Expect from You:
- A proactive, hands-on leader with a strong background in retail operations and team management.
- Ability to manage multiple tasks and competing priorities with efficiency and attention to detail.
- Exceptional organisational and communication skills, with the ability to coordinate cross-functional teams and manage external vendors.
- A passion for delivering excellent customer service and driving store success.
- Comfort in navigating a fast-paced, dynamic environment with high event frequency.
- Strong problem-solving skills and the ability to think strategically.
Ideal Background & Experience:
- Previous experience in a similar Operations Manager or Assistant Manager role, preferably within retail or hospitality, ideally in a high-end or lifestyle brand environment.
- Proven ability in stock and inventory control, visual merchandising, event logistics, and customer service.
- Experience in managing operational processes and team performance in a fast-paced, customer-facing environment.
- Strong understanding of retail operations, business development, and strategic growth.
- Comfortable working in a role that requires flexibility and adaptability, especially in a store that regularly hosts events.
About the Brand:
Our brand is renowned for delivering premium products that blend style, function, and a strong sense of purpose. We are committed to creating a distinctive in-store experience, underpinned by a focus on quality, sustainability, and community engagement. We’re opening this new location to bring our brand closer to our growing customer base in the heart of a vibrant and dynamic area of London. This is a unique opportunity to become part of a brand that is not only about what we sell, but how we connect with people and make a positive impact in the world.
To Apply:
Please submit your CV and a cover letter detailing your relevant experience and why you’re excited about joining our team for this exciting new store opening.
I look forward to hearing from you!
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Store Operations Manager employer: ZipRecruiter
Contact Detail:
ZipRecruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Operations Manager
✨Tip Number 1
Familiarize yourself with the brand's values and mission. Understanding what makes us unique will help you align your approach to operations management with our goals, showcasing your passion for our products and community engagement.
✨Tip Number 2
Highlight your experience in managing stock and inventory control. Be ready to discuss specific examples of how you've successfully maintained inventory systems and ensured seamless operations in previous roles.
✨Tip Number 3
Prepare to demonstrate your event logistics skills. Think of past events you've coordinated and be ready to share how you managed planning, set-up, and execution to ensure a positive experience for customers.
✨Tip Number 4
Showcase your leadership style and how you support team performance. Be prepared to discuss how you've trained and guided teams in customer engagement best practices, especially during peak times.
We think you need these skills to ace Store Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in retail operations and team management. Focus on your achievements in stock control, visual merchandising, and event logistics to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the brand. Detail your previous experiences that relate to the responsibilities listed in the job description, and explain why you are excited about contributing to the new store opening.
Showcase Your Leadership Skills: Emphasize your proactive leadership style and ability to manage multiple tasks efficiently. Provide examples of how you've successfully led teams in fast-paced environments and improved operational processes.
Highlight Customer Service Experience: Since customer service is crucial for this role, include specific instances where you have enhanced customer engagement or driven team performance during peak times. This will demonstrate your commitment to delivering excellent service.
How to prepare for a job interview at ZipRecruiter
✨Show Your Passion for Retail
Make sure to express your enthusiasm for retail operations and customer service during the interview. Share specific examples of how you've contributed to a positive customer experience in previous roles.
✨Demonstrate Your Organizational Skills
Be prepared to discuss how you manage stock levels and inventory control. Highlight any systems or processes you've implemented that improved efficiency and accuracy in past positions.
✨Prepare for Event Logistics Questions
Since event coordination is key for this role, think of examples where you've successfully managed events. Discuss your approach to planning, set-up, and ensuring everything runs smoothly on the day.
✨Emphasize Team Leadership Experience
Talk about your experience in leading teams, especially in high-pressure environments. Share how you've trained and motivated staff to achieve excellent customer service and operational goals.
