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- Tasks: Lead the operations of social housing maintenance, ensuring smooth contract execution and team management.
- Company: Join a top contractor in the reactive maintenance sector, dedicated to social housing.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact in the community while developing your leadership skills in a supportive culture.
- Qualifications: Proven experience in managing maintenance contracts and strong IT skills are essential.
- Other info: Reach out to Carla at 18 Rec for a confidential chat about this exciting opportunity.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Operations Manager – Social Housing Maintenance
My client is a leading contractor operating within Reactive maintenance in the social housing sector. Due to continued expansion, they currently have an exciting opportunity for an Operations Manager to join their team.
Working in partnership with their local authority client, the successful Operations Manager will be responsible for the full running of the contract including:
- Program planning/scheduling works
- KPI monitoring/performance improvement
- SOR works
- Management of health and safety on site
- Managing a direct workforce of Contracts Supervisors, Multi Trade Operatives, and Admin/Planning Team responsible for delivering all reactive/day to day repairs, voids, and planned works.
You will be responsible for the contract and be the main point of contact for the client.
Along with the management of day-to-day repairs, the Operations Manager will also be responsible for:
- Pre and post inspection of larger projects
- Resolving escalated complaints
- Meeting staff training needs
- Organising sub-contractors
- Work allocation
- Organising out of hours Rota
- Ensuring H&S levels are maintained
Operations Manager Experience:
- Proven track record in leading and delivering response maintenance contracts with public sector / housing association clients.
- IT Literate with good knowledge of Microsoft packages.
- Ability to understand client / contract requirements to maximise productivity and measure improvement.
- Excellent written and oral presentation skills.
- Good understanding of H&S legislation.
- Experience of managing and improving internal and external customer relationships and conflict handling.
- Experience managing a large directly employed workforce including Supervisors and Multi-Trade Operatives.
Please call Carla at 18 Rec for a confidential chat.
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Operations Manager - Social Housing Maintenance employer: ZipRecruiter
Contact Detail:
ZipRecruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Social Housing Maintenance
✨Tip Number 1
Familiarize yourself with the specific challenges and requirements of social housing maintenance. Understanding the nuances of this sector will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the social housing sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Operations Manager position.
✨Tip Number 3
Prepare to discuss your experience with KPI monitoring and performance improvement. Be ready to share specific examples of how you've successfully managed contracts and improved service delivery in previous roles.
✨Tip Number 4
Highlight your leadership skills and experience managing a diverse workforce. Be prepared to discuss how you handle conflict and ensure health and safety standards are met on-site, as these are crucial aspects of the role.
We think you need these skills to ace Operations Manager - Social Housing Maintenance
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Operations Manager position. Highlight key responsibilities and required skills, such as experience in reactive maintenance and managing a workforce.
Tailor Your CV: Customize your CV to reflect your relevant experience in social housing maintenance and contract management. Emphasize your proven track record in leading response maintenance contracts and your IT literacy.
Craft a Compelling Cover Letter: Write a cover letter that addresses the specific requirements of the role. Mention your experience with KPI monitoring, health and safety management, and your ability to resolve escalated complaints effectively.
Highlight Communication Skills: Since excellent written and oral presentation skills are crucial for this role, ensure that your application showcases your ability to communicate effectively. Provide examples of how you've managed client relationships and handled conflicts.
How to prepare for a job interview at ZipRecruiter
✨Showcase Your Leadership Experience
Make sure to highlight your proven track record in leading and delivering response maintenance contracts. Share specific examples of how you've managed teams and improved performance in previous roles.
✨Demonstrate Your IT Skills
Since the role requires IT literacy, be prepared to discuss your experience with Microsoft packages. You might want to mention any specific software or tools you've used to enhance productivity and manage projects.
✨Understand Health and Safety Legislation
Familiarize yourself with health and safety regulations relevant to the social housing sector. Be ready to discuss how you've ensured compliance in past projects and how you plan to maintain H&S levels on site.
✨Prepare for Client Interaction Scenarios
As the main point of contact for the client, it's crucial to demonstrate your ability to manage relationships and resolve conflicts. Think of examples where you've successfully handled escalated complaints or improved customer satisfaction.
