General Manager Operations

Job Description

At Vip First Ltd, our success is built on the strength of our management team. To maintain our high standards, we are seeking a General Manager for our Heathrow Airport office.This individual should excel in overseeing business operations, human resources and communications. The ideal candidate will be an expert communicator with a strong ability to delegate responsibility and collaborate across various departments. The General Manager should be driven to lead our business toward maximum productivity and efficiency.

Objectives of this Role

• Develop strategic plans to optimize productivity.
• Review and improve organizational effectiveness by refining processes, managing employees, fostering a motivational work environment, and implementing innovative changes.
• Maintain company standards for excellence and quality.
• Identify opportunities for business expansion and growth by cultivating new partnerships.
• Provide guidance and constructive feedback to help employees strengthen their skills and knowledge.

Responsibilities

• Oversee daily airline operations, ensuring efficiency and safety.
• Build and maintain relationships with regulatory bodies and industry partners.
• Assign weekly performance goals, and ensure their completion while achieving personal objectives.
• Manage the ground operation.
• Ensure compliance with all airline regulations and requirements.
• Monitor and improve operational performance.
• Handle emergency situations and make quick decisions.
• Recruit, onboard, and train high-performing employees to meet goals.
• Maintain project timelines to ensure tasks are completed effectively.
• Develop, implement, and oversee budgetary and resource allocation plans.
• Delegate responsibilities to the most qualified employees while enforcing policies, procedures, standards, guidelines, training programs, and cultural values.
• Conduct regular audits and inspections to ensure compliance and quality of the serivice.
• Resolve internal staff conflicts efficiently, ensuring mutual benefits for all parties involved.

Required Skills and Qualifications

• Proven success in an aviation managerial role.
• Strong decision-making skills and problem-solving abilities.
• Exceptional communication, collaboration, and delegation skills.
• Comprehensive knowledge of airline regulations and compliance.
• Proven ability to motivate and lead employees while holding them accountable.
• Experience with budget management and cost control.
• Bachelor\’s degree in aviation management, business administration, or related field.
• Experience in conducting performance evaluations.
• Working knowledge of human resource processes.
• Minimum of 2 years of experience in airline operations.

#J-18808-Ljbffr