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For Companies At a Glance
- Tasks: Support customers with technical assistance and troubleshooting for diagnostic solutions.
- Company: Join a global leader in diagnostics, dedicated to innovation and customer satisfaction.
- Benefits: Enjoy a full-time, permanent role with opportunities for growth and learning.
- Why this job: Kickstart your engineering career in a dynamic environment with hands-on problem-solving experiences.
- Qualifications: Recent graduates with a degree in Engineering or related fields are encouraged to apply.
- Other info: Willingness to travel across the UK and internationally is required.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
FIELD SERVICE ENGINEER (ENTRY LEVEL) Our client is a global diagnostic company and is looking for enthusiastic, motivated, and customer-focused Field Service Engineers to join our Technical Service team. This is an entry-level, full-time, permanent role, perfect for recent graduates or individuals eager to begin their engineering careers. The position is available for candidates based in the South (M40 corridor, between London and Birmingham).
Your Mission
As a Field Service Engineer, you will play a key role in supporting customers by providing technical assistance and troubleshooting.
Your responsibilities will include:
- Resolving first or second-level customer inquiries related to the company diagnostic solution.
- Assisting with troubleshooting and escalating complex issues to senior engineers.
- Managing Return Material Authorization (RMA) processes with customers and partners.
- Engaging with customers regularly to understand their challenges and offer solutions.
- Ensuring quick and effective resolutions to customer needs, aiming for first-time resolution.
- Collaborating with internal teams to identify and implement solutions.
- Supporting senior engineers in high-pressure problem-solving situations.
- Contributing to risk analysis and investigations during customer complaint processes.
- Working with customers directly to solve technical problems, troubleshooting, repairs on machines, and helping with technical software issues from home/site as needed.
- Providing technical applications training to hospital staff/customers as well as internal employees.
Qualifications & Experience
- HND, HNC, degree, or equivalent qualification in Engineering, Electronics, Life Sciences, or a related field.
- No prior experience required—recent graduates are encouraged to apply.
- Any experience in customer service, technical support, or engineering is a plus.
- A keen interest in technology and science with the desire to learn new skills in a dynamic environment.
- Technically minded with an interest in using computer software and information systems.
Your Competencies
- Strong communication skills, with the ability to engage with customers in a professional, positive manner.
- A logical, analytical approach to problem-solving and troubleshooting.
- Basic knowledge of IT, networking, and security concepts.
- Experience or certification in regulatory environments such as GMP and ISO13485 is desirable.
- Willingness to travel across the UK and internationally as needed, as well as access to your own vehicle for nationwide travel.
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Field Service Engineer - Entry Level employer: ZipRecruiter
Contact Detail:
ZipRecruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Entry Level
✨Tip Number 1
Make sure to familiarize yourself with the company's diagnostic solutions and any relevant technologies. This will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Engage with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific challenges faced by Field Service Engineers.
✨Tip Number 3
Prepare for technical questions by brushing up on your engineering fundamentals, especially in areas related to electronics and troubleshooting. Being able to demonstrate your problem-solving skills will set you apart.
✨Tip Number 4
Showcase your customer service experience, even if it's from a different field. Highlighting your ability to communicate effectively and resolve issues will resonate well with the hiring team.
We think you need these skills to ace Field Service Engineer - Entry Level
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Field Service Engineer position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Skills: In your CV and cover letter, emphasize any relevant skills or experiences that align with the job requirements. Even if you are a recent graduate, mention any projects, internships, or coursework that demonstrate your technical abilities and customer service experience.
Craft a Compelling Cover Letter: Write a personalized cover letter that showcases your enthusiasm for the role and the company. Explain why you are interested in becoming a Field Service Engineer and how your background makes you a suitable candidate.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at ZipRecruiter
✨Show Your Enthusiasm
As this is an entry-level position, it's important to convey your enthusiasm for the role and the company. Share why you're excited about starting your engineering career and how you can contribute to the team.
✨Demonstrate Problem-Solving Skills
Prepare to discuss examples of how you've approached problem-solving in the past, even if they are from academic projects or personal experiences. Highlight your logical and analytical thinking, as these are key competencies for a Field Service Engineer.
✨Highlight Customer Service Experience
If you have any experience in customer service or technical support, be sure to mention it. Discuss how you engaged with customers, resolved their issues, and maintained a positive attitude, as this role requires strong communication skills.
✨Express Willingness to Learn
Since this is an entry-level role, emphasize your eagerness to learn and adapt. Talk about your interest in technology and science, and how you plan to develop your skills in a dynamic environment.
