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For Companies At a Glance
- Tasks: Support clients and brokers with inquiries, claims, and enrollment issues.
- Company: Join PERMA, a leader in Health Insurance Fund administration since 1992.
- Benefits: Enjoy a hybrid work environment and opportunities for professional growth.
- Why this job: Be a vital part of a team that makes a real impact on public entities' health benefits.
- Qualifications: Requires a college degree and 2 years of experience in Health and Benefits.
- Other info: Conner Strong & Buckelew is an equal opportunity employer.
The predicted salary is between 36000 - 60000 £ per year.
Client Service Specialist
PERMA acts as the administrator for our Health Insurance Fund (HIF) business. Our HIFs have been in business since 1992 representing 336 Public Entity clients, including Municipalities and Boards of Education.
Department: Employee Benefits
Job Summary: As a key member of the Client Service Team, the Client Service Specialist is responsible for supporting our Public Entity clients and brokers with member issues and claims inquiries and resolution. This individual would also be responsible for enrollment/eligibility and billing production, review, and distribution.
This position is an important point of contact for the day-to-day servicing of clients and is expected to respond to and resolve client requests on a wide variety of benefit topics with limited assistance from the Senior Client Service Associate and Director of Client Services.
Principal Responsibilities
- Work directly with clients and consulting team to provide excellent day-to-day service.
- Maintain our central document filing system, Image Right; audit annually to ensure that accurate, up-to-date information is filed appropriately.
- Update Benefit Point, our Agency Management system when changes are made including, but not limited to, plan summaries, member issue documentation, and claims resolution.
- Answer or get assistance to answer client questions on a variety of benefit topics including, but not limited to: coverage clarification, plan structure, rates, claims, and billing.
- Have a working knowledge of Summaries of Benefits Coverage (SBC), Summary Plan Documents (SPD), and other benefit plan materials for accuracy for all lines of coverage for each assigned account.
- Manage interactions with carriers to ensure that required information is received on a timely basis for claim resolution and plan administration.
- Attend staff meetings, trainings, and carrier programs as suggested by management.
- Perform other tasks, duties, and functions as assigned from time to time in the routine broker/member management process.
- Work independently on special projects related to departmental tasks.
Requirements
- College degree
- Minimum 2 years’ experience in Health and Benefits required
- Knowledge of a Benefits Administration system
- Knowledge of Public Entity business
- Carrier Customer Service Experience
- Exceptional organization and client service skills
- Excellent time management skills
- Excellent interpersonal, analytical, written, and verbal communication skills
- Ability to develop strong working relationships with all levels of an organization and adapt communication approach to the specific broker, clients, vendor, carrier, or other business partners
- Proficiency in Microsoft products; Word, Excel, and PowerPoint required
- Authorized to work in the United States on a full-time basis without Company sponsorship
Specialized Knowledge or Licenses
- Life and Health License
Conner Strong & Buckelew is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, affectional or sexual orientation, gender identity or expression, national origin, ancestry, age (physical or mental), marital or domestic partnership or Civil Union status, disability, family medical history or genetic information, atypical cellular or blood trait, military service or any other status protected by law.
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Client Service Specialist employer: ZipRecruiter
Contact Detail:
ZipRecruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Specialist
✨Tip Number 1
Familiarize yourself with the specific needs of Public Entity clients. Understanding their unique challenges and requirements will help you stand out during the interview process.
✨Tip Number 2
Highlight your experience with Benefits Administration systems. Be prepared to discuss how you've used these systems in past roles to improve client service and efficiency.
✨Tip Number 3
Demonstrate your exceptional organizational skills by preparing examples of how you've managed multiple client requests simultaneously. This will show your ability to handle the fast-paced environment of the role.
✨Tip Number 4
Prepare to discuss your communication strategies. Since this role requires strong interpersonal skills, think of specific instances where you've successfully resolved client issues through effective communication.
We think you need these skills to ace Client Service Specialist
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Client Service Specialist. Familiarize yourself with the key tasks mentioned in the job description, such as handling client inquiries and managing benefit documentation.
Highlight Relevant Experience: In your application, emphasize your experience in health and benefits, particularly any roles that involved client service or benefits administration. Use specific examples to demonstrate your skills and achievements.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, make sure to highlight your written and verbal communication abilities. Consider including examples of how you've successfully resolved client issues in the past.
Tailor Your Application: Customize your resume and cover letter to reflect the specific requirements and qualifications listed in the job description. Mention your proficiency in Microsoft products and any relevant licenses you hold.
How to prepare for a job interview at ZipRecruiter
✨Know Your Benefits Basics
Make sure you have a solid understanding of health benefits, including Summaries of Benefits Coverage (SBC) and Summary Plan Documents (SPD). This knowledge will help you answer questions confidently and demonstrate your expertise in the field.
✨Showcase Your Client Service Skills
Prepare examples from your past experiences where you successfully resolved client issues or improved service delivery. Highlight your exceptional organization and communication skills, as these are crucial for the role.
✨Familiarize Yourself with the Company
Research Conner Strong & Buckelew and their approach to client service in the Public Entity sector. Understanding their values and how they operate will allow you to tailor your responses and show that you're a good fit for their team.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
