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- Tasks: Manage publisher integrations and resolve technical issues in a fully remote role.
- Company: Join a fast-growing ad tech company revolutionising solutions for publishers.
- Benefits: Enjoy a competitive salary, bonus potential, and the flexibility of remote work.
- Why this job: Be part of a dynamic team, tackling exciting challenges in the ad tech space.
- Qualifications: Technical experience in ad tech and strong knowledge of ad servers (GAM essential).
- Other info: Candidates must be based in the UK with full working rights.
The predicted salary is between 36000 - 70000 £ per year.
A fast-growing ad tech company that provides cutting-edge solutions for publishers is expanding in the US and needs a Technical Support Manager to help manage publisher integrations, resolve technical issues, and ensure seamless ad operations.
This fully remote role requires working US hours (EST 9-5) while reporting to the UK team. The Technical Support Manager will be responsible for handling publisher queries, troubleshooting ad-serving issues, and ensuring inventory launches successfully. Only candidates in the UK will be considered, ideally London. Although this is a remote position, there is an expectation that you will have to work from the office in the coming months - please only apply/contact us if you are in the UK with full working rights.
Key Responsibilities:- Be the first point of contact for publisher technical support, resolving issues efficiently.
- Work closely with internal teams to troubleshoot and optimize ad server configurations (GAM experience required).
- Provide business-as-usual (BAU) support, with a focus on ad delivery and platform performance.
- Communicate with stakeholders to identify and resolve revenue blockers.
- Initially work US hours, with flexibility to adjust as the US team grows.
- Technical experience in ad tech, ad operations, or programmatic advertising.
- Strong knowledge of ad servers (GAM essential).
- Background in a hands-on operational or technical support role.
- Independent and proactive, comfortable handling client-facing queries.
- Able to work fully remote on US hours (EST 9-5).
- First stage - Informal introduction.
- Second stage - Roleplay + industry-related questions (assessed by the technical team).
To apply, send your CV or get in touch today!
Technical Support Manager employer: ZipRecruiter
Contact Detail:
ZipRecruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Manager
✨Tip Number 1
Familiarise yourself with the latest trends in ad tech and programmatic advertising. This knowledge will not only help you during the interview but also demonstrate your passion for the industry.
✨Tip Number 2
Practice common technical support scenarios related to ad-serving issues. Being able to roleplay these situations will prepare you for the second stage of the interview process, where you'll be assessed by the technical team.
✨Tip Number 3
Network with professionals in the ad tech space, especially those who have experience with Google Ad Manager (GAM). They can provide insights and tips that could give you an edge in your application.
✨Tip Number 4
Be ready to discuss your previous experiences in operational or technical support roles. Highlight specific examples where you resolved client issues effectively, as this will showcase your problem-solving skills.
We think you need these skills to ace Technical Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ad tech, ad operations, and technical support. Emphasise your knowledge of ad servers, particularly GAM, as this is essential for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for ad tech and your proactive approach to problem-solving. Mention specific examples of how you've successfully resolved technical issues in previous roles.
Highlight Remote Work Experience: Since this is a remote position, emphasise any previous experience you have working remotely, especially if it involved managing client queries or collaborating with teams across different time zones.
Prepare for Roleplay Scenarios: As part of the interview process, you'll face roleplay scenarios. Think about common technical issues in ad tech and prepare responses that demonstrate your troubleshooting skills and ability to communicate effectively with clients.
How to prepare for a job interview at ZipRecruiter
✨Understand the Ad Tech Landscape
Familiarise yourself with the latest trends and technologies in ad tech, especially around programmatic advertising and ad servers like GAM. This knowledge will help you answer industry-related questions confidently.
✨Prepare for Roleplay Scenarios
Since the interview includes roleplay, think about common technical issues publishers might face and how you would resolve them. Practising these scenarios can help you demonstrate your problem-solving skills effectively.
✨Showcase Your Technical Skills
Be ready to discuss your hands-on experience with ad operations and technical support. Highlight specific examples where you've successfully resolved issues or optimised ad server configurations.
✨Communicate Clearly and Proactively
As a Technical Support Manager, clear communication is key. During the interview, practice articulating your thoughts clearly and show that you can handle client-facing queries with confidence and professionalism.
