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- Tasks: Be the go-to person for 40 London clients, guiding them in Cloud and Infrastructure solutions.
- Company: Join a forward-thinking UK-based MSP that excels in Cloud and Infrastructure services.
- Benefits: Enjoy a competitive salary, hybrid work options, career growth, and a full benefits package.
- Why this job: This role offers a chance to build strong client relationships and make a real impact.
- Qualifications: 5+ years in technical support or account management with proven Cloud and Infrastructure experience.
- Other info: Apply today to be part of an innovative team and grow your career!
The predicted salary is between 45000 - 50000 £ per year.
Location: NW London (Hybrid)
Salary: £45,000 - £50,000 OTE £70,000 + Benefits
Are you an experienced technical support engineer turned Account Manager with a background in Managed Service Providers (MSP)? Join our progressive UK-based MSP, managing Cloud and Infrastructure services for their London clients.
Role Overview:
- Act as the main point of contact for London-based clients of approximately 40 clients, offering expertise in Cloud and Infrastructure solutions.
- Build strong client relationships, offering technical guidance and identifying growth opportunities.
- Collaborate with support teams to ensure fast, effective resolution of issues.
Requirements:
- 5+ years in technical support or account management in a MSP business
- Proven track record in Cloud and Infrastructure.
- Strong communicator with a client-focused approach
- Ability to build long term client relationships
- Proven results in adding value by offering solutions to clients
Benefits:
- £45-£50k base + commission
- Hybrid working from our London office following successful completion of 3 months induction/probation
- Career growth, training, and a full benefits package
Apply Today to grow with an innovative team!
Technical Account Manager - Hybrid employer: ZipRecruiter
Contact Detail:
ZipRecruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - Hybrid
✨Tip Number 1
Familiarise yourself with the latest trends in Cloud and Infrastructure services. Being knowledgeable about current technologies will not only help you during interviews but also demonstrate your commitment to staying updated in this fast-paced industry.
✨Tip Number 2
Network with professionals in the Managed Service Provider sector. Attend industry events or join relevant online forums to connect with others in the field. This can lead to valuable insights and potentially even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight instances where you've identified growth opportunities or resolved complex technical issues, as these experiences will resonate well with the hiring team.
✨Tip Number 4
Research StudySmarter and our approach to client management. Understanding our values and how we operate will allow you to tailor your conversations during the interview, showing that you're genuinely interested in being part of our team.
We think you need these skills to ace Technical Account Manager - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and account management, particularly within Managed Service Providers. Emphasise your skills in Cloud and Infrastructure solutions, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client relationships and your ability to provide technical guidance. Mention specific examples of how you've added value to clients in previous roles.
Highlight Relevant Experience: In your application, focus on your 5+ years of experience in technical support or account management. Use metrics or specific achievements to demonstrate your proven track record in the industry.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your client-focused approach. You might include examples of successful client interactions or resolutions to showcase your skills.
How to prepare for a job interview at ZipRecruiter
✨Showcase Your Technical Expertise
As a Technical Account Manager, it's crucial to demonstrate your knowledge in Cloud and Infrastructure solutions. Be prepared to discuss specific technologies you've worked with and how they can benefit the company's clients.
✨Highlight Client Relationship Skills
Since the role involves managing relationships with around 40 clients, share examples of how you've successfully built and maintained client relationships in the past. This will show your ability to connect and communicate effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and how you handle client issues. Prepare scenarios where you've resolved technical problems or identified growth opportunities for clients, showcasing your proactive approach.
✨Research the Company and Its Clients
Familiarise yourself with the company's services and its client base. Understanding their needs and challenges will allow you to tailor your responses and demonstrate your genuine interest in the role and the company.
