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- Tasks: Design and implement customer experience solutions using CCaaS technology.
- Company: Join a forward-thinking company focused on enhancing customer interactions.
- Benefits: Enjoy hybrid working with 2 days onsite in Cardiff and competitive pay.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Experience with CCaaS technology is essential for this role.
- Other info: This is a 6-month contract with a negotiable rate.
The predicted salary is between 100000 - 120000 £ per year.
Duration: 6 Months initially
Rate: £700 per day (possibly negotiable)
Inside IR35
Location: Cardiff & remote - hybrid working (2 days per week onsite in Cardiff)
Start: ASAP
We require an Architect with CCaaS technology experience - essential. This is a customer experience solution that provides the capabilities required to route inbound customer interactions to call center agents.
Solutions Architect (CCaaS) employer: ZipRecruiter
Contact Detail:
ZipRecruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Architect (CCaaS)
✨Tip Number 1
Familiarise yourself with the latest CCaaS technologies and trends. Being well-versed in the specific platforms and tools used in customer experience solutions will give you an edge during discussions.
✨Tip Number 2
Network with professionals in the CCaaS field. Attend relevant webinars or local meetups to connect with others in the industry, as personal referrals can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully implemented CCaaS solutions. Having concrete examples ready will demonstrate your expertise and problem-solving skills to potential employers.
✨Tip Number 4
Research StudySmarter's approach to customer experience solutions. Understanding our values and how we implement CCaaS technology will help you align your answers with what we're looking for in a candidate.
We think you need these skills to ace Solutions Architect (CCaaS)
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Solutions Architect, particularly in CCaaS technology. Highlight your relevant experience and how it aligns with the job description.
Tailor Your CV: Customise your CV to emphasise your experience with customer experience solutions and CCaaS technologies. Use specific examples that demonstrate your skills in routing inbound customer interactions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience solutions. Mention your understanding of the hybrid working model and your willingness to work onsite in Cardiff as required.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no typos or grammatical errors, as attention to detail is crucial for a Solutions Architect role.
How to prepare for a job interview at ZipRecruiter
✨Showcase Your CCaaS Expertise
Make sure to highlight your experience with CCaaS technologies during the interview. Be prepared to discuss specific projects where you've implemented these solutions and the impact they had on customer interactions.
✨Understand the Customer Experience
Demonstrate a solid understanding of customer experience principles. Be ready to explain how your architectural decisions can enhance the routing of inbound customer interactions and improve overall service delivery.
✨Prepare for Technical Questions
Expect technical questions related to architecture design and integration of CCaaS solutions. Brush up on relevant technologies and be ready to discuss how you would approach various scenarios that may arise in the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current CCaaS setup and future plans. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
