Senior Operations Manager, Arts & Entertainment

Who We Are:

IMG is a global leader in sports, fashion, events, and media. The company manages some of the world’s greatest athletes and fashion icons; owns and operates hundreds of live events annually; and is a leading independent producer and distributor of sports and entertainment media. IMG also specializes in licensing, sports training, and league development. IMG is a subsidiary of Endeavor, a global sports and entertainment company.

What You’ll Do:

To assist with the operational management of events run by A&E. These events include Big Feastival & Hampton Court Palace Festival.

Key Responsibilities and Accountabilities:

• To operationally lead on Big Feastival and Hampton Court Palace Festival and to provide operational support to numerous key events within the A&E portfolio when necessary.
• Act as the planning and operational management lead on key projects including full project management and overall responsibility of the operations budget.
• Responsible for all supplier appointment and contracting within the events under your control.
• Liaise with traders and sponsors, assisting them prior to the event and ensuring these key stakeholders remain invested in the events.
• To provide mentoring and guidance to junior members of the operations team.
• Liaise with local authority and other statutory bodies including acting as lead contact for SAG meetings and ensuring all licensing objectives and licensing conditions are met.
• To write and create the ESMP, Fire Risk Assessment, and the General Risk Assessment.
• Oversee the health and safety and food hygiene process. This will include writing the event risk assessments and safety plans for events.
• Responsible for negotiating, contracting, and liaising with event contractors.
• Manage the full freelance process, ensuring contracts and payment are raised correctly in accordance with IMG Processes.
• Manage and set the operational budgets under the guidance of senior management ensuring the wider operations team remain within budget.
• Assist the Operations team where appropriate on international events and new business.
• Any other duties that are within scope of the role that may be required.

Working Conditions:

Permanent, London Chiswick Park. Mon-Fri, 35 hours per week.

Unusual Challenges or Circumstances:

• Regular weekend work where you may be required to travel to events in line with the Arts & Entertainment portfolio, including Big Feastival & Hampton Court Palace Festival.
• Outside of event travel there will be a requirement to travel for meetings as part of the role.

Key Results Areas:

• To produce a successful event safely, on schedule, and within budget.
• To receive positive feedback from key stakeholders, visitors to the event, senior managers, team members, and peers.
• To effectively plan and organize work efficiently, and to be able to meet deadlines and revenue projections while maintaining appropriate service levels and cost budgets.
• To contribute to the team with new ideas or new approaches.
• To positively represent company culture and participate in morale-boosting activities.
• To build strong working relationships and communicate effectively with internal and external stakeholders.

You Have These:

• Experience of taking the operational lead on high profile public facing large scale events, preferably with experience of 20K + capacity music festivals with camping.
• Experience of budget management including identifying, negotiating, and engaging contractors, suppliers, & freelancers.
• Experience of forecasting and managing large scale complex budgets.
• Experience of managing a small team and effectively collaborating with the Festival Teams to drive improvements and growth.
• Experience of working with and managing numerous contractors, freelancers, and junior team members.
• Experience of managing and effectively communicating with Key Stakeholders, including Local & SAG Groups.
• Experience of managing the Risk Management and Compliance process with suppliers and traders.
• An effective leader with exceptional interpersonal and people management skills who can effectively lead and manage a team, freelancers & suppliers while fostering a collaborative and inclusive culture.
• The ideal candidate will be adept at promoting creativity, teamwork, and a positive work environment ensuring all the team members feel valued and engaged all within a fast-paced environment.

Qualifications and Training:

• Educated to A Level or equivalent.
• Level 2 IOSH/NEBOSH qualification as a minimum (others may be acceptable).
• An understanding of both UK and EU Health and Safety Legislation and Regulations, including CDM 2015 and the Health and Safety at Work Act 1974.
• Personal License Holder is essential.
• A crowd management qualification such as NVQ Level 4 Spectator Safety Management is desirable.
• A current in date First aid at work qualification is preferable, however, training can be provided.
• Full, clean UK driving license is desirable.
• AutoCAD operator / training.
• Food hygiene qualification.

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of their background.

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