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- Tasks: Lead and enhance retail operations across global luxury boutiques.
- Company: Join a prestigious luxury fashion house known for its unique design and craftsmanship.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Shape the future of retail operations in a fast-paced, globally recognised brand.
- Qualifications: Experience in retail operations, preferably in luxury fashion, with strong problem-solving skills.
- Other info: Be a key player in a brand with serious momentum and global reach.
The predicted salary is between 43200 - 72000 £ per year.
Neon Search is delighted to be partnering with a globally renowned luxury fashion house based in London – a brand celebrated for its distinctive design, exceptional craftsmanship, and strong retail presence worldwide. As the brand continues to scale, they’re now looking for an experienced Retail Operations Manager to lead and elevate store operations across their global retail network. This is a key role bridging head office and stores – ensuring retail teams have the tools, processes, and support to deliver a seamless luxury experience. You’ll own everything from store procedures and reporting to stock management, POS systems, and training support. It’s a brilliant opportunity to shape operations across a growing store portfolio and be a true partner to retail leadership.
Responsibilities
- Oversee day-to-day retail operations across global boutiques and retail partners
- Implement and streamline processes, policies and SOPs to support store excellence
- Manage POS systems, stock operations, store reporting and compliance
- Act as the key liaison between HQ and retail teams, ensuring strong communication and alignment
- Lead store opening and refit operations – from planning to execution
- Partner with VM, Buying, Finance, IT and HR to support all aspects of retail performance
- Support training, onboarding, and retail tools to drive service and consistency
About You
- Experience in a retail operations role, ideally within luxury or premium fashion
- Strong understanding of store systems, stock control, and operational best practice
- Confident working in a fast-paced, scaling retail environment with global exposure
- A natural problem solver with strong attention to detail and a proactive mindset
- Collaborative, structured and passionate about delivering retail excellence
This is a fantastic opportunity to join a brand with serious momentum and play a key role in delivering operational excellence across their global store network. To apply or learn more, reach out to the team at Neon Search.
Retail Operations Manager employer: ZipRecruiter
Contact Detail:
ZipRecruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager
✨Tip Number 1
Familiarise yourself with the luxury fashion market and the specific brand's ethos. Understanding their unique selling points and operational challenges will help you speak confidently about how you can contribute to their success.
✨Tip Number 2
Network with professionals in the luxury retail sector. Attend industry events or connect with current employees on platforms like LinkedIn to gain insights into the company culture and operational strategies.
✨Tip Number 3
Prepare to discuss your experience with POS systems and stock management in detail. Be ready to share specific examples of how you've improved processes or solved problems in previous roles, as this will demonstrate your capability for the position.
✨Tip Number 4
Showcase your collaborative skills by thinking of ways you can partner with various departments like VM, Buying, and HR. Highlighting your ability to work cross-functionally will be key in demonstrating your fit for this role.
We think you need these skills to ace Retail Operations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Retail Operations Manager position. Tailor your application to highlight relevant experience in retail operations, especially within luxury or premium fashion.
Craft a Compelling CV: Your CV should clearly showcase your experience in retail operations, focusing on achievements that demonstrate your ability to manage store systems, stock control, and operational best practices. Use quantifiable results where possible to illustrate your impact.
Write a Tailored Cover Letter: In your cover letter, express your passion for luxury retail and your understanding of the brand's values. Highlight specific experiences that align with the job description, such as leading store openings or implementing processes that enhance customer experience.
Proofread and Edit: Before submitting your application, take the time to proofread your documents. Check for any spelling or grammatical errors, and ensure that your application is polished and professional. A well-presented application reflects your attention to detail.
How to prepare for a job interview at ZipRecruiter
✨Understand the Brand
Before your interview, take some time to research the luxury fashion house. Familiarise yourself with their history, values, and recent collections. This will not only show your genuine interest but also help you align your answers with their brand ethos.
✨Showcase Your Experience
Be prepared to discuss your previous experience in retail operations, especially within luxury or premium fashion. Highlight specific examples where you've successfully implemented processes or improved store performance, as this will demonstrate your capability for the role.
✨Emphasise Collaboration Skills
Since the role involves liaising between HQ and retail teams, it's crucial to showcase your collaborative skills. Share examples of how you've worked with different departments like VM, Buying, or HR to achieve common goals, emphasising your ability to communicate effectively.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company's future plans, challenges they face in retail operations, or how they measure success in this role. This shows your engagement and strategic thinking.
