Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and develop a portfolio of commercial customers while driving sales and enhancing customer experience.
- Company: Join a dynamic team focused on supporting business growth and building lasting relationships.
- Benefits: Enjoy remote work flexibility, collaborative office days, and opportunities for professional development.
- Why this job: This role offers a chance to make an impact through excellent customer service and entrepreneurial thinking.
- Qualifications: A diploma in lending skills is required; previous commercial banking experience is a must.
- Other info: You'll have the opportunity to take the lending exam within six months of starting.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Join us as a Relationship Director in Commercial Mid-Market. This role will see you managing and developing a portfolio of commercial customers, providing them with the right products and services for their financial needs. We’ll look to you to drive sales activity to maximise new business, while managing your customer relationships to drive continuous improvement in the customer experience. You’ll be valued for your long-term thinking and commercial acumen as you help us support business growth and build lasting business relationships. Your time will be split between client meetings at their premises, collaborating with colleagues in the office (minimum one day a week, or as required), with the remainder working remotely.
What you’ll do
We’re looking for someone to show an entrepreneurial attitude while driving strong customer advocacy and creating additional value from new and existing customer relationships. Through excellent customer service, you’ll provide your customers with the right financial solutions for their needs and will increase customer loyalty and satisfaction levels by exceeding expectations and going the extra mile. You’ll also be:
- Maintaining and developing working relationships with key business and functional partners.
- Demonstrating an effective use of tools for contact and strategy planning, identifying and meeting customer needs, and recording.
- Presenting pitches and papers to your customers.
- Analysing financial and other information to present complex, properly structured credit applications.
- Delivering targeted new lending while adhering to appropriate cost, risk and capital disciplines and controls.
The skills you’ll need
In this role, a diploma in lending skills is mandatory, but if you don’t currently hold one, the exam can be taken up to six months after starting work. Additionally, you’ll need previous experience in commercial banking.
Highly developed interpersonal, negotiation, and networking skills in a sales environment are a plus, as is proven risk assessment experience with monitoring and control skills in a broad range of customer situations. You’ll also be expected to have:
- Outstanding customer relationship skills.
- In-depth knowledge of credit processes and policy.
- An appreciation of macroeconomic and financial outlook with a strong understanding of commercial sector activity.
- Experience of analysing complex financial information and identifying and structuring appropriate solutions.
- Strong problem-solving and analytical skills.
#J-18808-Ljbffr
Relationship Director, Commercial Mid-Market employer: ZipRecruiter
Contact Detail:
ZipRecruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Director, Commercial Mid-Market
✨Tip Number 1
Make sure to showcase your entrepreneurial attitude during interviews. Highlight specific examples where you've driven customer advocacy and created value in previous roles, as this aligns perfectly with what we're looking for.
✨Tip Number 2
Familiarize yourself with the latest trends in commercial banking and financial solutions. Being able to discuss current market conditions and how they impact customer needs will demonstrate your in-depth knowledge and proactive approach.
✨Tip Number 3
Prepare to discuss your experience with credit processes and risk assessment. Be ready to provide examples of how you've successfully navigated complex financial situations and structured appropriate solutions for clients.
✨Tip Number 4
Network with professionals in the commercial banking sector. Building relationships with industry peers can provide valuable insights and potentially lead to referrals, which can be a great advantage in landing this role.
We think you need these skills to ace Relationship Director, Commercial Mid-Market
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Relationship Director position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in commercial banking and any specific achievements that demonstrate your ability to manage customer relationships and drive sales activity.
Showcase Your Skills: Make sure to showcase your interpersonal, negotiation, and networking skills in your application. Provide examples of how you've successfully built and maintained customer relationships in the past.
Tailor Your Cover Letter: Write a personalized cover letter that reflects your understanding of the company and the role. Mention how your long-term thinking and commercial acumen align with their goals, and express your enthusiasm for contributing to their business growth.
How to prepare for a job interview at ZipRecruiter
✨Show Your Entrepreneurial Spirit
Demonstrate your entrepreneurial attitude by sharing examples of how you've driven customer advocacy and created value in previous roles. Highlight specific instances where your proactive approach led to successful outcomes.
✨Master the Art of Relationship Building
Prepare to discuss your strategies for maintaining and developing relationships with key business partners. Be ready to share how you’ve effectively managed customer relationships to enhance their experience and loyalty.
✨Be Ready to Analyze Financial Information
Since the role involves analyzing complex financial data, brush up on your analytical skills. Prepare to discuss how you've structured credit applications in the past and how you approach risk assessment.
✨Demonstrate Strong Communication Skills
As you'll be presenting pitches and papers to customers, practice articulating your thoughts clearly and confidently. Use examples from your experience to showcase your negotiation and networking skills in a sales environment.
