Lead Decisioning Scientist - PEGA Marketing, Decisioning

Job Description

Lead Decisioning Scientist – PEGA Marketing, Decisioning sought by leading bank based remote.

*Inside IR35 – Fully remote (UK Only)*

The role:

• You’ll oversee the design, development and delivery of a highly effective multi-channel customer contact communication strategy, through the intelligent and safe use of data.
• Your work will ensure that we proactively meet our customer needs and provide a seamless, personalised engagement across all journeys.
• This is an opportunity to gain exposure as you build strong relationships with a range of stakeholders and work in a collaborative and supportive environment.

More detail:

• Developing a decisioning strategy and plan, aligned to stakeholder objectives, to drive business performance and improve the overall customer experience.
• Working collaboratively with stakeholders to understand strategies and deliver an overall decisioning capability that supports this, while continuously improving and optimising their effectiveness utilising an Agile methodology.
• Advocating our decisioning capability for the development and delivery of great customer experiences, and supporting future use cases for capabilities.
• Understanding and using complex data sources, turning these into meaningful and actionable information, enabling next best action proposition development and quantifying the business impact.
• Coaching and developing less experienced colleagues and delivering through others as necessary with a range of analytical tools.

The skills you’ll need:

• Educated to degree level in a numerate discipline or have equivalent practical experience in an analysis-related field. Hands-on experience with Pega Decisioning and Pega Marketing, or an equivalent decisioning capability, and an understanding of the Adobe Web Analytics toolset is required.

You will also demonstrate:

• Good understanding of analytical or database querying software, data visualisation software, big data environments, and cloud environments.
• A track record of influencing change through the use of innovative ideas and effective stakeholder management across a business.
• Experience of coaching and developing less experienced colleagues.
• Experience of delivering through others.
• Experience of managing risks.

Please apply within for further details or call Alex Reeder at Harvey Nash Finance & Banking.

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