HVAC Service Manager

Harp Home Services, located in Windsor, CT, has been offering homeowners a wide selection of products, services, and solutions in HVAC, Plumbing, and Electric for over 30 years. We have proudly built a stellar reputation for service, quality, and reliability that cannot be matched by any other plumbing, heating & cooling, and electric company in the region! We are currently seeking a dynamic HVAC Service Manager to join our team. The successful candidate is an elite star, someone who is goal oriented, self-motivated, and has demonstrated leadership and people development skills. The HVAC Service Manager will start the position by managing about 10-12 employees and be responsible for coordinating HVAC services and repairs depending on customer needs.

REQUIREMENTS

• Mandatory 10+ Years within the HVAC Residential Services industry. Do not apply without HVAC experience. Do not apply if you only have commercial experience.
• 5+ Years' experience in a management role within the industry
• Technical School diploma or certificate of completion
• Extensive knowledge of HVAC equipment, tools and materials
• Extensive technical skills within the trade
• Customer Interfacing Ability & willingness to work a flexible schedule as necessary to meet customer requirements
• Understanding of operational concepts including planning, scheduling, and logistics
• Demonstrated excellent written and verbal communications skills
• Proficient in Microsoft Office, including Word and Excel

RESPONSIBILITIES

• Directly manages HVAC Service team members, including but not limited to: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Stay abreast of industry technological developments and convey this knowledge to team members
• Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics
• Interface effectively with other departments
• Ensure employees provide superior customer service; conducts ride-a-longs with Service Technicians
• Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems
• Promote and support the Company brand

COMPENSATION

For over 30 years, Harp Home Services has been known as an employer who has high expectations of its employees, but also a company who provides its employees an opportunity to make more money and not be held down by standard industry pay plans. Therefore, we offer aggressive salary and incentives plans which will be paid based on personal experience, efficiency and productivity and overall revenue goals of the company. Full Family Benefits Package includes: Medical, Dental, Vision, Medical/Dependent Care, Flexible Spending Account, Health Savings Account, Life insurance, Short term, Long term, 401K with company match, Paid time off. Apply TODAY and schedule a time to hear more about what we can do for YOU.