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For Companies At a Glance
- Tasks: Deliver exceptional service and support for cutting-edge optical technology.
- Company: Join ZEISS, a leader in optics and optoelectronics shaping technological progress.
- Benefits: Enjoy great employee benefits, career development opportunities, and a dynamic work environment.
- Why this job: Make a difference with innovative technology while working in a supportive and passionate team.
- Qualifications: Technical Apprenticeship or HNC/HND in electronics/engineering; field service experience required.
- Other info: Willingness to travel across the UK and Ireland, with some international training opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
ZEISS is an internationally leading technology company operating in the optics and optoelectronics industries. ZEISS is shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas.
ZEISS consists of four segments: Research Microscopy Solutions (RMS), Medical Technology, Industrial Quality Solutions (IQS) and Consumer Markets.
Field Service Engineer – Specialising in Light Microscopy
Location: London and surrounding areas
Are You Ready to Bring Light Microscopy to Life?
What You’ll Be Doing:
As a Field Service Engineer within the Research Microscopy Solutions (RMS) department at ZEISS, you’ll play a crucial role in delivering exceptional service and support to our customers. You’ll work with cutting-edge optical technology, ensuring product performance, reliability, and customer satisfaction.
Your responsibilities will include:
- Providing on-site service, including diagnosis, repair, preventive maintenance, installation, and commissioning of ZEISS Light and Electron Microscopy products.
- Documenting service activities and submitting detailed reports.
- Managing spare parts to minimise downtime for customers.
- Maintaining tools and test equipment to ensure optimal working condition.
- Offering technical support to customers and collaborating with colleagues to resolve issues.
- Complying with ZEISS health, safety, and environmental policies.
We’re looking for candidates with a strong technical background and hands-on experience. The ideal candidate would have experience servicing high-end capital equipment in a life-science or clinical environment or have in-depth knowledge of technologies such as:
- Camera-based fluorescence microscopy
- Laser scanning confocal microscopy
- Raman spectroscopy
- Experience within GxP environments
- Lab automation robotics
- Flow cytometry
- Experience with lasers or fibre optics
- Optomechanics or photonics
Key Requirements:
- A completed Technical Apprenticeship or HNC/HND or higher in electronics, engineering, or a related field.
- Proven experience in field service roles, particularly within research, clinical, or technical environments.
- Excellent diagnostic and problem-solving skills.
- Strong communication abilities, both verbal and written.
- A full, clean UK driving licence and willingness to travel across the UK and Ireland, with some international travel for training.
We want you!
With motivation and passion, you’ll fit right in at ZEISS!
We’re looking for people who are empathetic and passionate, who are committed to achieving their goals, and who get excited about challenging topics. People who deliver top performance and push the limits of what’s possible. Who always strive to develop, accept responsibility, and take society into the future.
If you want to make a difference in return for great employee benefits and career development opportunities then get in touch!
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Field Services Engineer employer: ZipRecruiter
Contact Detail:
ZipRecruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Familiarize yourself with ZEISS's product range, especially in light microscopy. Understanding the technology and its applications will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of ZEISS, particularly those in field service roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Highlight any hands-on experience you have with high-end capital equipment, especially in life-science or clinical environments. Be prepared to discuss specific examples of how you've solved technical problems in the past.
✨Tip Number 4
Prepare for potential travel requirements by ensuring you have a clean UK driving license and are ready to discuss your flexibility regarding travel. This shows your commitment to meeting the job's demands.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Field Service Engineer position at ZEISS. Understand the key responsibilities and required skills, especially those related to light microscopy and technical support.
Tailor Your CV: Customize your CV to highlight relevant experience in servicing high-end capital equipment, particularly in life-science or clinical environments. Emphasize your technical background and any hands-on experience with technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for optics and technology. Mention specific experiences that demonstrate your problem-solving skills and ability to provide exceptional customer service, aligning with ZEISS's values.
Highlight Communication Skills: Since strong communication abilities are essential for this role, ensure that your application reflects your verbal and written communication skills. Provide examples of how you've effectively communicated technical information to customers or colleagues.
How to prepare for a job interview at ZipRecruiter
✨Show Your Technical Expertise
Be prepared to discuss your hands-on experience with light microscopy and related technologies. Highlight specific instances where you've successfully diagnosed and repaired equipment, as this will demonstrate your technical proficiency.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice explaining complex technical concepts in simple terms. This will help you convey your ideas effectively during the interview.
✨Demonstrate Problem-Solving Skills
Prepare examples of challenging situations you've faced in previous roles and how you resolved them. This will showcase your diagnostic abilities and your approach to troubleshooting.
✨Emphasize Your Passion for Technology
Express your enthusiasm for working with cutting-edge optical technology and your commitment to customer satisfaction. This aligns with ZEISS's values and shows that you're a good cultural fit.
