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For Companies At a Glance
- Tasks: Provide hands-on support for desktop hardware, software, and networking issues.
- Company: Join a dynamic team focused on delivering top-notch IT services.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a tech-savvy culture that values innovation and customer satisfaction.
- Qualifications: 5+ years in deskside support; A+ Certification preferred.
- Other info: Experience with ITSM tools like ServiceNow is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Responsibilities
- 5+ years experience in deskside/onsite support, troubleshooting desktop hardware, software, and networking issues, including Microsoft OS (Win 7/10) and MS Office .
- Expertise in Audio/Video equipment , conference room setups , and network/datacenter support (hands-on).
- Strong experience with Active Directory , Exchange user account management, and remote desktop tools (SMS, Bomgar, WebEx, etc.).
- A+ Certified or equivalent, with strong customer service and communication skills .
- Proficient in ITSM tools (e.g., ServiceNow) and basic MS Project and Visio knowledge.
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Desk-Side Services Engineer employer: ZipRecruiter
Contact Detail:
ZipRecruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk-Side Services Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience with desktop hardware and software troubleshooting. Be ready to discuss specific examples of how you've resolved issues in the past, especially with Microsoft OS and MS Office.
✨Tip Number 2
Since this role requires strong customer service skills, prepare to share instances where you successfully managed customer expectations or resolved conflicts. This will demonstrate your ability to communicate effectively in a support environment.
✨Tip Number 3
Familiarize yourself with the ITSM tools mentioned in the job description, like ServiceNow. If you have experience with similar tools, be prepared to discuss how you used them to improve service delivery.
✨Tip Number 4
Since expertise in Audio/Video equipment and conference room setups is crucial, think about any relevant projects you've worked on. Being able to talk about your experience in this area can set you apart from other candidates.
We think you need these skills to ace Desk-Side Services Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 5+ years of experience in deskside/onsite support. Detail your troubleshooting skills with desktop hardware, software, and networking issues, particularly with Microsoft OS and MS Office.
Showcase Technical Skills: Clearly outline your expertise in Audio/Video equipment and conference room setups. Mention your hands-on experience with network/datacenter support, as well as your proficiency with Active Directory, Exchange, and remote desktop tools.
Certifications Matter: If you have an A+ Certification or equivalent, make sure to include it prominently in your application. This will demonstrate your technical qualifications and commitment to the field.
Customer Service Focus: Since strong customer service and communication skills are essential for this role, provide examples in your application that showcase your ability to effectively communicate and assist users in a professional manner.
How to prepare for a job interview at ZipRecruiter
✨Show Your Technical Expertise
Be prepared to discuss your hands-on experience with desktop hardware, software, and networking issues. Highlight specific examples where you successfully troubleshot problems, especially with Microsoft OS and MS Office.
✨Demonstrate Customer Service Skills
Since strong customer service is crucial for this role, share experiences where you effectively communicated with users to resolve their issues. Emphasize your ability to remain calm and professional under pressure.
✨Familiarize Yourself with ITSM Tools
Make sure you understand how to use ITSM tools like ServiceNow. Be ready to explain how you've utilized these tools in past roles to manage incidents and service requests efficiently.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when faced with common deskside support challenges, such as setting up audio/video equipment or managing user accounts in Active Directory.
