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- Tasks: Lead and manage client campaigns, ensuring excellence in delivery and communication.
- Company: Join a fantastic growing company with a vibrant culture in the Newcastle area.
- Benefits: Enjoy a £50,000 salary, 10% bonus, hybrid working, and great perks.
- Why this job: Be part of a team that delights clients and fosters collaboration and improvement.
- Qualifications: 3+ years in client delivery or project management, strong leadership, and communication skills required.
- Other info: Work hours are Monday to Friday, 12.00 midday to 8.00pm, supporting US clients.
The predicted salary is between 30000 - 70000 £ per year.
£50,000 + 10% Bonus + Great Benefits + Hybrid Working (1 Day in the office and 4 days working from home), fantastic growing company with culture to match, Newcastle Area, Monday to Friday 12.00 Midday to 8.00pm (supporting the US part of the business).
Overview: The purpose of the role is to support, develop and plan a structured delivery approach that exceeds the clients’ objectives and expectations. The role holder will play a key role in delighting clients and will oversee one Client Delivery Manager while ensuring effective client communication, operational excellence, and efficiency in delivering key client campaigns.
Duties:
- Lead, mentor, and manage Client Delivery Manager(s) to ensure successful execution of campaigns.
- Work with the Client Delivery Lead and Product/Delivery Team to standardize campaign delivery (platform and process) to reduce cost base.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Support in the achievement of key operational KPI’s.
- Set performance goals, regularly review performance, and provide coaching and development opportunities.
- Work with the Client Success Lead to ensure day-to-day management and coaching of the Client Success Team.
- Understand client business objectives and ensure campaigns align with their goals.
- Support key clients by managing the day-to-day operational aspects of upcoming and existing projects and contracts.
- Liaise with clients and relevant stakeholders to understand and establish targets, objectives, and schedules, incorporating this into the project plan.
- Serve as a point of contact for Account teams and clients, ensuring excellent communication and fostering strong relationships.
- Work with Account Directors to conduct regular reviews with clients, providing performance updates, insights, and recommendations for future campaigns.
- Plan, coordinate, and oversee the delivery of complex contracts and standard client platform campaigns, ensuring they are delivered on time, within scope, and on budget.
- Align campaign schedules to incorporate resources required, optimizing workload distribution to meet demands of multiple, simultaneous client campaigns.
- Collaborate closely with cross-functional teams, including Sales, Finance, Legal, Commercial, and Product Development, to ensure smooth campaign launches and delivery.
- Conduct regular reviews of campaign delivery processes, ensuring SLAs and KPIs are achieved.
- Collaborate with Client Delivery Lead, Operational Leads, and the wider team to standardize processes, workflows, and best practices.
- Support the team in identifying inefficiencies and developing actionable strategies to address root causes.
What’s in your DNA / Experience Needed:
- 3+ years proven experience in a client delivery, client services, or project management role, ideally within the technology or marketing/agency environment.
- Strong leadership skills, working with high-performing teams.
- Excellent client-facing communication and relationship management skills, with the ability to engage and influence senior stakeholders.
- Strong financial acumen, with experience managing budgets and tracking financial performance.
- Strong organizational skills, with the ability to manage multiple priorities and work effectively in a fast-paced environment.
- A proactive, solutions-oriented mindset, with a passion for delivering high-quality projects.
- Proficiency in project management tools and software.
Client Delivery / Project Manager employer: ZipRecruiter
Contact Detail:
ZipRecruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Delivery / Project Manager
✨Tip Number 1
Familiarise yourself with project management methodologies like Agile or Scrum, as these are often preferred in tech and marketing environments. Being able to discuss how you've applied these methods in past roles can set you apart during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects. Highlighting specific instances where you've mentored others or improved team performance will resonate well with the hiring managers.
✨Tip Number 3
Research the company’s recent client campaigns and be ready to discuss them. Understanding their approach and being able to suggest improvements or new ideas can demonstrate your genuine interest and proactive mindset.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Client Delivery / Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client delivery, project management, and leadership. Use specific examples that demonstrate your ability to manage campaigns and lead teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your skills align with their needs, particularly in managing client relationships and delivering projects on time and within budget.
Highlight Relevant Experience: In your application, emphasise your 3+ years of experience in client services or project management, especially within technology or marketing. Include metrics or achievements that illustrate your success in previous roles.
Showcase Leadership Skills: Demonstrate your leadership abilities by providing examples of how you've mentored or managed teams in the past. Highlight your experience in fostering collaboration and accountability among team members.
How to prepare for a job interview at ZipRecruiter
✨Showcase Your Leadership Skills
As a Client Delivery Manager, you'll be leading teams. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and mentored others in previous roles.
✨Demonstrate Client-Facing Experience
Highlight your experience in client communication and relationship management. Share specific instances where you engaged with clients, understood their needs, and delivered results that exceeded their expectations.
✨Prepare for Financial Discussions
Since the role involves managing budgets and financial performance, brush up on your financial acumen. Be ready to discuss how you've tracked budgets and contributed to financial success in past projects.
✨Emphasise Organisational Skills
The ability to manage multiple priorities is crucial. Prepare to talk about how you organise your workload, prioritise tasks, and ensure timely delivery of projects, especially in fast-paced environments.
