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For Companies At a Glance
- Tasks: Provide top-notch customer service and handle cash transactions accurately.
- Company: Join a leading bank in London, committed to excellent customer experiences.
- Benefits: Earn up to £34k, with potential for permanent placement and great team culture.
- Why this job: Be part of a dynamic team, helping customers while developing your banking skills.
- Qualifications: Fluent in Cantonese and English; banking experience preferred but not essential.
- Other info: This is a 12-month temporary role with opportunities for extension.
The predicted salary is between 20400 - 40800 £ per year.
The Skills You'll Need: Fluent Cantonese and English. Customer service experience in Banking, ideally as a Bank Teller.
Your New Salary: up to £34k depending on experience.
Location: London.
Job Status: Fully on site. 12 months temps, with possibility to extend or go permanent depending on business needs and performance.
Summary: To provide all cashier services and handle cash accurately. To provide existing and potential customers the best experience at the Bank. To provide quality customer services in accordance with the Bank’s policy and procedures. To recognise customers’ needs and develop new business for the Bank to achieve sales target. To support all designated areas within the branch operations where service or assistance is required.
What You'll be Doing:
- Process: To accurately complete or input data and make amendments on screen and records. To maintain Clear Desk policy. To keep clear records of transactions/processes. To exercise due diligence and care in handling transactions.
- People: To ask for help and support where necessary. To maintain good teamwork and work relationships with colleagues and other departments.
- Customer: To have full understanding of the products and services before selling them to customers. Fully explain the products and services to customers by using a customer checklist and interview observation checklist. To ensure customers are made aware of all the product details by signing the agreement. Resolve customers’ queries/concerns/complaints and provide relevant information and support.
- Compliance & Risk Management: Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity. Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.
The Skills You'll Need to Succeed: Fluent in speaking Cantonese and English; Mandarin is a bonus but not essential. Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation. Knowledge of accounting terminology. Good Communication and Interpersonal Skills. Able to deliver tidy, neat and accurate work output. Effectively organize the assigned work and manage the time to meet the standards or goals established for the job.
Cantonese speaking Customer Service Representative, Banking employer: ZipRecruiter
Contact Detail:
ZipRecruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cantonese speaking Customer Service Representative, Banking
✨Tip Number 1
Brush up on your banking knowledge! Familiarise yourself with common banking products and services, as well as the specific processes involved in opening new accounts. This will help you stand out during interviews.
✨Tip Number 2
Practice your Cantonese and English communication skills. Since this role requires fluency in both languages, consider engaging in conversations or role-playing scenarios to enhance your customer service interactions.
✨Tip Number 3
Network with current or former employees in the banking sector. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully resolved customer issues or improved service delivery.
We think you need these skills to ace Cantonese speaking Customer Service Representative, Banking
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in Cantonese and English in your CV and cover letter. Mention any relevant experiences where you used these languages, especially in customer service or banking.
Showcase Customer Service Experience: Detail your previous customer service roles, particularly in banking. Use specific examples to demonstrate how you handled customer queries, resolved complaints, and contributed to sales targets.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Highlight your knowledge of bank products, cash handling, and compliance with regulations, as these are key aspects of the role.
Professional Presentation: Ensure your application documents are well-organised and free from errors. A neat and professional presentation reflects your attention to detail, which is crucial for a banking role.
How to prepare for a job interview at ZipRecruiter
✨Brush Up on Banking Knowledge
Make sure you have a solid understanding of banking products and services, especially those relevant to the role. Familiarise yourself with common banking terms and processes, as this will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Language Skills
Since fluency in Cantonese and English is crucial for this role, be prepared to demonstrate your language skills during the interview. Practice answering common customer service scenarios in both languages to show your proficiency and comfort level.
✨Prepare for Customer Scenarios
Think about potential customer queries or complaints you might encounter in the role. Prepare examples from your past experience where you successfully resolved issues or provided excellent service, as this will highlight your customer service skills.
✨Emphasise Teamwork and Communication
This role requires good teamwork and communication skills. Be ready to discuss how you've collaborated with colleagues in previous jobs and how you handle communication with customers. Highlight any experiences that showcase your ability to work well in a team environment.
