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For Companies At a Glance
- Tasks: Bridge operations, clients, and engineering to optimise logistics solutions.
- Company: Zippd, a fast-paced tech-driven logistics platform in Manchester.
- Benefits: Full-time role with competitive salary and hands-on experience.
- Other info: 100% onsite role with dynamic team collaboration and growth opportunities.
- Why this job: Make a real impact in urban delivery logistics with cutting-edge technology.
- Qualifications: Strong analytical skills, API knowledge, and exceptional communication abilities.
The predicted salary is between 35000 - 45000 £ per year.
Company: Zippd
Location: Manchester Center, UK (100% Onsite)
Job Type: Full-time
Visa Status: No sponsorships available (Must have the right to work in the UK)
The Role Overview
Zippd is a fast-moving, technology-first logistics platform. We are building the routing engines, warehouse management systems (WMS), and APIs that power the next generation of urban delivery. We are looking for a highly analytical Technical Solutions Analyst to act as the critical bridge between our operations, our clients, and our engineering team. You will be responsible for taking complex logistical requirements, mapping out exactly how they should work in the real world, and translating them into clear technical architecture for our developers to build. Additionally, you will spend 25% of your time acting as the technical face of Zippd, helping our retail partners seamlessly integrate their systems into our API ecosystem. Please note: This is a strictly 100% onsite role based in our Manchester office.
Core Responsibilities
- Operational Flow & Process Mapping (35%)
- Gather requirements directly from business stakeholders, operations managers, and the CTO.
- Map out end-to-end operational workflows for both new and existing features (e.g., tracking the exact digital and physical journey of a parcel from a dark store shelf to a driver's van).
- Identify operational bottlenecks and design logical, scalable system rules to solve them.
- Technical Architecture & Developer Handoff (40%)
- Translate operational workflows into strict technical documentation and system maps.
- Create high-quality sequence diagrams, Entity-Relationship Diagrams (ERDs), and API data flow charts.
- Write crystal-clear technical requirements and Confluence pages so our engineering team (Laravel / MySQL / OSRM) knows exactly what to build without ambiguity.
- Client Integration Support (25%)
- Act as the technical point of contact for external retailers and partners onboarding onto the Zippd platform.
- Support clients in understanding and consuming our REST APIs and webhooks.
- Troubleshoot initial integration issues, test API payloads, and ensure a smooth technical handover before they go into live production.
The Tech & Tools You Need
- Diagramming & Mapping: Expert level in tools like Lucidchart, Draw.io, or Miro.
- API Knowledge: Deep understanding of REST APIs, JSON payloads, webhooks, and HTTP status codes. You must be comfortable reading API documentation and explaining it to a client's external dev team.
- Documentation: Proven experience writing air-tight technical specs in Confluence, Jira, or similar tools.
- Data Logic: Strong understanding of database relationships (SQL/Relational databases) and system state management (e.g., mapping how an order transitions from Pending to Allocated to Dispatched).
The Profile We Are Looking For
- Translator: You can listen to an operations manager talk about warehouse chaos and instantly translate it into a clean sequence diagram for a backend developer.
- Detail-obsessed: You do not leave edge cases to chance. When you write a spec, the dev team rarely has to ask "what happens if this fails?"
- Exceptional communicator: You possess crystal-clear written and spoken English. You have the soft skills to jump on a Zoom call with a major retailer's tech team and confidently guide them through our API endpoints.
- Ready to be in the room: You thrive in a fast-paced, in-person environment. Remote or hybrid work is not available for this role.
Technical Solutions Analyst in Manchester employer: Zippd
Contact Detail:
Zippd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Solutions Analyst in Manchester
✨Tip Number 1
Get to know the company inside out! Research Zippd's tech stack, their logistics solutions, and how they integrate with clients. This will help you speak their language during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your technical explanations! Since you'll be translating complex ideas into simple terms, try explaining REST APIs or system diagrams to a friend. The clearer you are, the more confident you'll feel in front of the interview panel.
✨Tip Number 3
Network like a pro! Connect with current Zippd employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and really want to be part of the Zippd team.
We think you need these skills to ace Technical Solutions Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Solutions Analyst role. Highlight your experience with operational workflows, technical documentation, and API knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Zippd. Talk about your analytical skills and how you can bridge the gap between operations and engineering. We love a good story!
Showcase Your Technical Skills: Don’t forget to mention your expertise in tools like Lucidchart or Draw.io, and your understanding of REST APIs. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Zippd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of REST APIs, JSON payloads, and the tools mentioned in the job description like Lucidchart and Confluence. Being able to discuss these topics confidently will show that you're not just familiar with them, but that you can also apply them in real-world scenarios.
✨Master the Art of Communication
Since you'll be acting as a bridge between various teams, practice explaining complex technical concepts in simple terms. You might want to role-play with a friend or family member to ensure you can communicate clearly and effectively, especially when discussing API integrations.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific logistical challenges or bottlenecks. Think through some examples from your past experience where you successfully mapped out operational workflows or solved technical issues, and be ready to share those stories.
✨Show Your Detail-Obsessed Side
Zippd is looking for someone who doesn’t leave edge cases to chance. Bring examples of your previous work where you’ve created detailed technical documentation or specs. Highlight how your attention to detail has helped teams avoid confusion and streamline processes.