At a Glance
- Tasks: Lead high-energy live operations and drive performance in a fast-paced environment.
- Company: Join Zippd, a pioneer in rapid delivery infrastructure and logistics technology.
- Benefits: Enjoy competitive pay, dynamic work culture, and opportunities for growth.
- Other info: Thriving environment for those who love fast-paced challenges and accountability.
- Why this job: Make a real impact by leading teams and improving operational processes.
- Qualifications: Experience in high-volume operations and strong leadership skills required.
The predicted salary is between 60000 - 80000 € per year.
About Zippd
Zippd is building next-generation rapid delivery infrastructure and logistics orchestration technology. We operate fast-moving delivery operations across same day, final mile and rapid fulfilment services — combining technology, operational control and real-world execution to deliver exceptional service at scale.
The Role
This is not a traditional logistics management role. We are looking for someone who thrives in fast-paced, high-pressure operational environments where decisions are made in real time and service quality matters every minute of the day.
You may currently come from:
- High-performance contact centres
- Emergency response operations
- Airline or network control environments
- Rapid grocery delivery
- Mobility operations
- Customer operations at scale
- High-volume service operations
What matters most is your ability to lead energetic operational teams, drive accountability and pace, use data to improve performance, manage live operational risk and continuously improve processes.
Key Responsibilities
- Live Operations Leadership
Lead the day-to-day live operations function across the Zippd platform. Drive operational pace, urgency and accountability across shifts. Create a high-energy, high-performance operational culture. Ensure SLA, customer experience and fulfilment KPIs are consistently achieved. - Performance Management
Own operational KPIs including on-time delivery, allocation speed, customer response times and operational productivity. Build daily, weekly and monthly operational reporting. Use operational data to identify trends, root causes and improvement opportunities. - Team Leadership
Coach and develop live operations agents. Create clear accountability frameworks and performance management processes. Lead by example during high-pressure operational periods. - Process & Scale
Identify opportunities to automate, simplify and scale operational workflows. Reduce dependency on manual intervention where possible. Build and continuously improve standard operating procedures ensuring processes are documented clearly and concisely for all team members to follow. Work closely with technology and leadership teams to improve operational systems. - Incident & Escalation Management
Take ownership of critical operational incidents. Manage customer-impacting service issues with urgency and control.
Non-Negotiable Traits
- High operational energy and ability to create urgency and momentum.
- KPI and data obsessed with strong analytical capability.
- Calm under pressure and highly effective during operational incidents.
- Process-minded with a continuous improvement mentality.
- Leads from the front and willing to operate hands-on when required.
- Strong people leadership with the ability to motivate operational teams.
What We’re Looking For
- Experience leading high-volume operational teams.
- Strong background in real-time/live operational management.
- Experience managing shift-based teams.
- Strong communication and leadership skills.
- Comfortable operating within platform and technology environments.
This Role Is Probably NOT For You If…
- You prefer slow-paced or heavily layered corporate environments.
- You enjoy strategy more than execution.
- You avoid live operational pressure.
- You are uncomfortable with accountability and pace.
- You prefer managing from a distance rather than leading from the front.
Senior Live Operations Manager in Manchester employer: Zippd
Zippd is an exceptional employer that fosters a dynamic and high-energy work culture, perfect for those who thrive in fast-paced environments. With a strong focus on employee growth and development, we offer opportunities to lead innovative operational teams while utilising cutting-edge technology to enhance logistics processes. Our commitment to performance excellence and continuous improvement ensures that every team member plays a vital role in delivering outstanding service, making Zippd a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Live Operations Manager in Manchester
✨Tip Number 1
Get to know the company inside out! Research Zippd's operations, values, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their fast-paced environment.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Zippd. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for situational questions! Think about how you've handled high-pressure situations in the past. Be ready to share specific examples that highlight your leadership skills and ability to drive operational success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the action at Zippd.
We think you need these skills to ace Senior Live Operations Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Operations:When writing your application, let us see your enthusiasm for live operations! Share specific examples of how you've thrived in fast-paced environments and how you’ve led teams to success. We want to feel your energy through your words!
Be Data-Driven:Since we’re all about KPIs and performance metrics, make sure to highlight your analytical skills. Include any relevant data or results from your previous roles that demonstrate your ability to improve operational performance. Numbers speak volumes!
Tailor Your Application:Don’t just send a generic application our way. Take the time to tailor your CV and cover letter to reflect the specific requirements of the Senior Live Operations Manager role. Show us that you understand what we’re looking for and how you fit the bill!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Zippd!
How to prepare for a job interview at Zippd
✨Know Your Numbers
Get familiar with key performance indicators (KPIs) relevant to live operations. Be ready to discuss how you've used data in past roles to drive improvements and achieve targets. This shows you’re not just about the talk, but you can back it up with results.
✨Show Your Leadership Style
Prepare examples that highlight your leadership skills, especially in high-pressure situations. Think of times when you motivated a team or turned around a challenging scenario. This role is all about leading from the front, so let them see your energy and approach.
✨Emphasise Process Improvement
Be ready to discuss how you've identified inefficiencies in previous roles and what steps you took to streamline processes. Zippd values continuous improvement, so showcasing your process-minded mentality will resonate well with them.
✨Stay Calm Under Pressure
Expect situational questions that test your ability to handle stress and make quick decisions. Prepare anecdotes that demonstrate your calmness and effectiveness during operational incidents. They want to know you can keep your cool when things get hectic!
