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- Tasks: Lead the launch of micro warehouses and ensure top-notch service quality.
- Company: Zippd, a pioneer in rapid urban logistics with a dynamic culture.
- Benefits: Competitive salary, travel opportunities, and hands-on leadership experience.
- Other info: Fast-paced environment with opportunities for growth and innovation.
- Why this job: Be at the forefront of transforming urban logistics and make a real impact.
- Qualifications: Experience in logistics and strong organisational skills required.
The predicted salary is between 50000 - 65000 £ per year.
Zippd is building the future of rapid urban logistics through a network of micro warehouses, cross-dock operations and technology-enabled first, middle and final mile delivery.
This is a demanding, hands-on launch and scale role requiring resilience, ownership, and relentless execution.
You will be responsible for:
- Launching 15–20 micro warehouse locations across London
- Onboarding operational service partners
- Implementing operational processes
- Launching new customer operations
- Ensuring exceptional live service quality
Key Responsibilities
- Network Rollout & Launch: Lead the operational launch of 15–20 micro warehouse locations across London; coordinate launch readiness across facilities, labour, equipment and operational processes; support go-live activities including on-site operational leadership.
- Service Partner Management: Support the selection and onboarding of 1–4 operational service partners; train and embed operational standards and processes; drive accountability and operational performance.
- Customer Onboarding: Support the onboarding and operational integration of new customers; act as a key operational contact during launch periods.
- Operational Excellence: Ensure service quality, operational consistency and KPI achievement; quickly identify and resolve operational issues and bottlenecks.
- Hands-On Operational Leadership: Be prepared to operate directly within the network when needed; lead from the front during high-pressure operational periods.
Requirements
Non-Negotiable Traits:
- Builder mentality and excitement for creating operations from scratch
- Relentless ownership and bias for action
- Operational toughness and resilience under pressure
- Strong relationship management capability
- Highly organised executor with strong multi-site coordination ability
- Comfortable operating in ambiguity and fast-changing environments
- Quick thinker with the ability to problem solve rapidly
What We’re Looking For:
- Experience in logistics, rapid delivery or multi-site operations/ multi-cycle operations
- Experience launching new operational sites or services
- Excellent organisational and execution capability
- Strong communication and stakeholder management skills
- Willingness to travel extensively across London
This Role Is Probably NOT For You If…
- You are looking for a highly structured corporate environment
- You dislike ambiguity or operational pressure
- You prefer predictable routines
- You avoid accountability or difficult operational decisions
- You are uncomfortable getting hands-on when required
What Success Looks Like:
- Successful launch of the London rapid delivery network
- Strong operational partner performance
- Successful onboarding of new customers
- High operational service quality
- Scalable operational processes
Regional Operations Manager in London employer: Zippd
Contact Detail:
Zippd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations Manager in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the logistics and operations field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews like a pro! Research Zippd and understand their mission in urban logistics. Be ready to discuss how your experience aligns with launching micro warehouses and managing operational processes. Show them you’re not just a fit on paper but also passionate about their vision.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and show that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! We want to see your application directly, and it helps us keep track of all candidates. Plus, it shows you’re serious about joining our team at Zippd. So, get your application in and let’s make things happen!
We think you need these skills to ace Regional Operations Manager in London
Some tips for your application 🫡
Show Your Builder Mentality: When writing your application, make sure to highlight your builder mentality. We want to see how you've created operations from scratch or launched new services in the past. Share specific examples that demonstrate your excitement for building and scaling!
Be Relentless: We love candidates who show relentless ownership and a bias for action. In your application, don’t shy away from sharing instances where you took charge and drove results, especially in high-pressure situations. This will help us see your operational toughness!
Communicate Clearly: Strong communication is key in this role, so make sure your application reflects that. Use clear and concise language to convey your experiences and skills. We want to understand your journey and how you can manage relationships effectively.
Apply Through Our Website: Finally, don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Zippd!
How to prepare for a job interview at Zippd
✨Know the Company Inside Out
Before your interview, dive deep into Zippd's mission and values. Understand their approach to urban logistics and how they plan to scale operations. This will not only show your enthusiasm but also help you align your answers with their goals.
✨Showcase Your Hands-On Experience
Since this role requires operational leadership, be ready to share specific examples from your past where you've successfully launched new sites or managed multi-site operations. Highlight your problem-solving skills and how you’ve thrived under pressure.
✨Demonstrate Your Builder Mentality
Zippd is looking for someone with a builder mentality. Prepare to discuss times when you've created processes from scratch or improved existing ones. Emphasise your resilience and ownership in these situations to illustrate that you can handle the demands of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to operate in ambiguity and manage multiple stakeholders. Think of scenarios where you've had to make quick decisions or resolve operational bottlenecks. Practising these responses will help you feel more confident during the interview.