At a Glance
- Tasks: Bridge sales and customer success by ensuring smooth implementation experiences.
- Company: Join a leading AI platform trusted by top enterprises like T-Mobile and OpenAI.
- Benefits: Enjoy start-up equity, flexible PTO, and health coverage.
- Other info: Be part of a diverse team committed to innovation and growth.
- Why this job: Shape the future of procurement with innovative technology and impactful solutions.
- Qualifications: 3+ years in consulting, strong technical skills, and excellent communication.
The predicted salary is between 60000 - 80000 £ per year.
About Zip
Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend.
Your Role
As a Senior Solutions Services Consultant on the Solutions Services team, you will be the bridge between our sales process and successful customer outcomes. You will drive confidence in Zip’s functionality and our ability to meet complex business needs by providing a world‑class implementation experience (this is not a delivery/implementation role). Your goal is to improve deal closure rates while ensuring we only commit to delivery paths that are achievable and sustainable. You will play a critical role in the pre‑sales and initial contracting phases, drawing on your technical expertise to scope implementations and build high‑quality Statements of Work.
You Will
- Sell Zip implementation delivery (both in‑house and partner‑led) during the sales process by providing detailed implementation overviews and drawing on your deep experience.
- Run technical validations and detailed implementation scoping to align on expectations and ensure all proposed solutions are achievable.
- Negotiate and write Statements of Work (SOW) in close collaboration with the Deal Desk, Account Executives, and prospective customers.
- Drive confidence in Zip's functionality and its ability to meet specific business needs through expert‑led presentations and scoping sessions.
- Decrease commitments to functionality or services that are outside of Zip's delivery scope, protecting the integrity of our implementation process.
- Help build the function in collaboration with peers and leadership to establish and improve our assets, talk tracks, systems and processes.
Qualifications
- 3+ years of experience in professional services, implementation consulting, or services engagement, preferably within a fast‑paced SaaS environment.
- Proven track record of scoping complex software implementations and drafting detailed Statements of Work (SOW).
- Strong technical aptitude with the ability to run technical validations and translate business requirements into achievable implementation plans.
- Excellent communication and negotiation skills, with experience collaborating across Sales, Deal Desk, and customer stakeholders.
- Experience in the legal‑tech or procurement space (e.g., CLM or Procurement Orchestration) is highly preferred.
- Bachelor’s degree in a relevant field (e.g., Business, Finance, Legal Studies or Communications).
Nice to Haves
- Experience working in a high‑growth startup environment (Series C through IPO).
- Background in Legal Engineering or as an Implementation Consultant.
- Familiarity with the "procurement orchestration" category.
Perks & Benefits
At Zip, we’re committed to providing our employees with everything they need to do their best work.
- Start-up equity
- Health, vision & dental coverage
- Flexible PTO
- Apple equipment plus home office budget
We’re looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn’t exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Solutions Services Manager employer: ZipHQ, Inc.
Zip is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and every employee is empowered to take ownership of their role. With competitive benefits such as start-up equity, comprehensive health coverage, and flexible PTO, Zip prioritises the well-being and growth of its team members. Located in a fast-paced environment, employees have the unique opportunity to shape the future of procurement orchestration while collaborating with industry leaders from renowned companies.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Services Manager
✨Tip Number 1
Get to know Zip inside out! Familiarise yourself with their AI platform and how it revolutionises procurement. This will help you speak confidently about their solutions during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 3
Prepare for those tricky questions! Think about how your experience aligns with the role of Solutions Services Manager. Be ready to discuss your past successes in implementation consulting.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Solutions Services Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in professional services and implementation consulting. We want to see how your skills align with the role of Solutions Services Manager at Zip!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve successfully scoped complex software implementations or negotiated Statements of Work. This will help us understand the impact you've made in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This will help us quickly grasp your qualifications.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Zip team!
How to prepare for a job interview at ZipHQ, Inc.
✨Know Your Stuff
Make sure you understand Zip's AI platform and how it revolutionises procurement. Familiarise yourself with the key features and benefits, especially how they align with customer needs. This will help you confidently discuss how your experience can contribute to their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to scope complex software implementations and draft Statements of Work. Highlight any relevant experience in the legal-tech or procurement space, as this will resonate well with the interviewers.
✨Practice Your Pitch
Since you'll be driving confidence in Zip's functionality, practice delivering expert-led presentations. Focus on how you can translate technical details into clear, actionable insights for customers. This will showcase your communication skills and technical aptitude.
✨Ask Insightful Questions
Prepare thoughtful questions about Zip's implementation processes and how they measure success. This shows your genuine interest in the role and helps you understand how you can best contribute to the team and the company's objectives.
