At a Glance
- Tasks: Bridge sales and customer success by ensuring smooth implementation experiences.
- Company: Join a fast-growing AI platform trusted by top enterprises like T-Mobile and OpenAI.
- Benefits: Enjoy start-up equity, health coverage, flexible PTO, and a home office budget.
- Other info: Diverse and inclusive workplace that values ownership and innovation.
- Why this job: Shape the future of procurement with innovative solutions and make a real impact.
- Qualifications: 3+ years in consulting, strong technical skills, and excellent communication abilities.
The predicted salary is between 60000 - 80000 £ per year.
About Zip
Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company’s Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
Your Role
As a Senior Solutions Services Consultant on the Solutions Services team, you will be the bridge between our sales process and successful customer outcomes. You will drive confidence in Zip’s functionality and our ability to meet complex business needs by providing a world‑class implementation experience (this is not a delivery/implementation role). Your goal is to improve deal closure rates while ensuring we only commit to delivery paths that are achievable and sustainable. You will play a critical role in the pre‑sales and initial contracting phases, drawing on your technical expertise to scope implementations and build high‑quality Statements of Work. This is an incredible opportunity to shape the procurement orchestration category by ensuring every new customer starts their journey with a clear, validated path to success.
You Will
- Sell Zip implementation delivery (both in‑house and partner‑led) during the sales process by providing detailed implementation overviews and drawing on your deep experience.
- Run technical validations and detailed implementation scoping to align on expectations and ensure all proposed solutions are achievable.
- Negotiate and write Statements of Work (SOW) in close collaboration with the Deal Desk, Account Executives, and prospective customers.
- Drive confidence in Zip's functionality and its ability to meet specific business needs through expert‑led presentations and scoping sessions.
- Decrease commitments to functionality or services that are outside of Zip's delivery scope, protecting the integrity of our implementation process.
- Help build the function in collaboration with peers and leadership to establish and improve our assets, talk tracks, systems and processes.
Qualifications
- 3+ years of experience in professional services, implementation consulting, or services engagement, preferably within a fast‑paced SaaS environment.
- Proven track record of scoping complex software implementations and drafting detailed Statements of Work (SOW).
- Strong technical aptitude with the ability to run technical validations and translate business requirements into achievable implementation plans.
- Excellent communication and negotiation skills, with experience collaborating across Sales, Deal Desk, and customer stakeholders.
- Experience in the legal‑tech or procurement space (e.g., CLM or Procurement Orchestration) is highly preferred.
- Bachelor’s degree in a relevant field (e.g., Business, Finance, Legal Studies or Communications).
Nice to Haves
- Experience working in a high‑growth startup environment (Series C through IPO).
- Background in Legal Engineering or as an Implementation Consultant.
- Familiarity with the "procurement orchestration" category.
Perks & Benefits
At Zip, we’re committed to providing our employees with everything they need to do their best work.
- Start-up equity
- Health, vision & dental coverage
- Flexible PTO
- Apple equipment plus home office budget
We’re looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn’t exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Solutions Services Manager in London employer: ZipHQ, Inc.
Zip is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and every employee is empowered to make a meaningful impact. With competitive benefits such as start-up equity, comprehensive health coverage, and flexible PTO, Zip prioritises the well-being and growth of its team members. Located at the forefront of AI-driven procurement solutions, employees have the unique opportunity to collaborate with industry leaders and shape the future of enterprise procurement.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Zip on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Zip's mission and values. Show us how your experience aligns with our goals in procurement orchestration. Tailor your answers to highlight your relevant skills and past successes.
✨Tip Number 3
Practice your presentation skills! As a Solutions Services Manager, you'll need to communicate complex ideas clearly. Run through mock presentations with friends or family to build confidence and polish your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Zip team.
We think you need these skills to ace Solutions Services Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in professional services and implementation consulting. We want to see how your skills align with the role of Solutions Services Manager, so don’t hold back on showcasing your relevant achievements!
Show Off Your Technical Skills:Since this role requires a strong technical aptitude, be sure to mention any specific software or tools you’ve worked with. We love seeing candidates who can translate complex business needs into achievable plans, so give us examples of how you've done this in the past.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to your experience with drafting Statements of Work and negotiating with stakeholders. Make it easy for us to see why you’re the right fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Zip team!
How to prepare for a job interview at ZipHQ, Inc.
✨Know Your Stuff
Make sure you understand Zip's AI platform and how it revolutionises procurement. Familiarise yourself with the key features and benefits, as well as the specific needs of potential clients. This will help you demonstrate your technical expertise during the interview.
✨Showcase Your Experience
Prepare to discuss your past experiences in professional services and implementation consulting. Be ready to share specific examples of how you've scoped complex software implementations and drafted Statements of Work. This will highlight your relevant skills and make you stand out.
✨Practice Your Pitch
Since you'll be driving confidence in Zip's functionality, practice delivering expert-led presentations. Focus on how you can align expectations and ensure achievable solutions. This will not only prepare you for potential questions but also showcase your communication skills.
✨Ask Insightful Questions
Prepare thoughtful questions about Zip's culture, team dynamics, and future goals. This shows your genuine interest in the company and helps you assess if it's the right fit for you. Plus, it demonstrates that you're proactive and engaged.
