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- Tasks: Lead post-implementation engagements and empower clients through training and product configuration.
- Company: Join Zip, a fast-growing tech company revolutionising procurement solutions.
- Benefits: Enjoy start-up equity, flexible PTO, health coverage, and team-building events.
- Why this job: Be the face of Zip, driving innovation for top global companies.
- Qualifications: 5+ years in ERP/P2P systems or B2B SaaS with strong communication skills.
- Other info: Diverse and inclusive workplace focused on ownership and innovation.
The predicted salary is between 36000 - 60000 £ per year.
The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.
We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and—above all—driving incredible value for our customers. Join us!
Zip is the world's leading intake-to-procure solution. We are looking for a Solution Advisor (SA) to join our Professional Services team. In this role, you won't just be a consultant; you will be the primary engagement lead and the "face of Zip" for our customers following their initial implementation.
As an SA, you are a Zip product expert and a procurement operating model specialist. You will partner with some of the largest companies in the world to drive product expansion, lead procurement transformations, and ensure Zip becomes the backbone of their procurement setup.
Your Impact
- Strategic Partnership: Lead post-implementation engagements, serving as the primary point of contact for expansion, system enhancements, and stabilization initiatives.
- Product Configuration: Deep-dive into client requirements to creatively configure Zip, solving complex business problems without needing deep technical coding.
- Adoption & Training: Empower stakeholders through high-impact training sessions, ensuring they can navigate and manage Zip independently.
- Cross-Functional Influence: Work directly with Product and Engineering to funnel customer feedback into the roadmap, and collaborate with Account Management to ensure long-term account health.
- Process Innovation: Continuously refine our Managed Services delivery model to maximize the value customers derive from the platform.
Minimum Qualifications
- 5+ years of experience in ERP/P2P Systems, Procurement, Finance, Tax or Operations Consulting, Managed Services, or B2B SaaS implementation/account management.
- ERP/Procurement Expertise: Direct experience implementing or administering tools like NetSuite, Oracle, SAP, Sage, or QuickBooks.
- Customer Mastery: A proven ability to "push back" on requests when necessary while maintaining high levels of customer satisfaction.
- Operational Excellence: Extreme attention to detail and a proactive mindset—you anticipate needs before the client does.
- Communication: Exceptional verbal and written communication skills for leading client cadences and stakeholder workshops.
- Proactive Problem Solver: Comfortable "rolling up their sleeves" to build configurations while simultaneously managing high-level executive relationships.
Perks & Benefits
At Zip, we're committed to providing our employees with everything they need to do their best work.
- Start-up equity
- Health, vision & dental coverage
- Team building events & happy hours
- Flexible PTO
- Commuter benefit
- Apple equipment plus home office budget
We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Solution Advisor, Professional Services in London employer: ZipHQ, Inc.
Contact Detail:
ZipHQ, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Advisor, Professional Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could get your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to procurement. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of a Solution Advisor. Highlight your expertise in ERP systems and your knack for problem-solving—this is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Zip and being part of our innovative journey.
We think you need these skills to ace Solution Advisor, Professional Services in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in ERP/P2P systems and procurement. We want to see how your background aligns with the role of Solution Advisor, so don’t hold back on showcasing your skills!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your exceptional verbal and written communication skills. Use clear and concise language in your application to reflect how you would engage with our customers.
Highlight Problem-Solving Abilities: We love proactive problem solvers! In your application, share examples of how you've tackled complex business challenges in the past. This will show us that you’re ready to roll up your sleeves and dive into the work.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at ZipHQ, Inc.
✨Know Your Stuff
Make sure you’re well-versed in Zip's procurement platform and the specific tools mentioned in the job description, like NetSuite or Oracle. Brush up on your ERP and P2P systems knowledge so you can confidently discuss how your experience aligns with their needs.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex business problems in the past. Think about times when you had to creatively configure a solution or push back on client requests while keeping them satisfied. This will demonstrate your proactive mindset and operational excellence.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll be leading client engagements, strong verbal and written communication skills are crucial. Consider doing mock interviews with friends or using video to refine your delivery.
✨Emphasise Team Collaboration
Zip values cross-functional influence, so be ready to discuss how you've worked with different teams in the past. Highlight any experiences where you collaborated with product or engineering teams to improve customer outcomes, as this will show you understand the importance of teamwork in driving success.
