At a Glance
- Tasks: Bridge sales and customer success by ensuring smooth implementation experiences.
- Company: Join a leading AI platform trusted by top enterprises like T-Mobile and OpenAI.
- Benefits: Enjoy start-up equity, flexible PTO, and health coverage.
- Other info: Be part of a dynamic team in a fast-paced startup environment.
- Why this job: Shape the future of procurement with innovative technology and impactful solutions.
- Qualifications: 5+ years in professional services with strong technical and negotiation skills.
The predicted salary is between 60000 - 80000 £ per year.
About Zip
Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T‑Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
Your Role
As a Solutions Services Manager on the Solutions Services team, you will be the bridge between our sales process and successful customer outcomes. You will drive confidence in Zip’s functionality and our ability to meet complex business needs by providing a world‑class implementation experience (this is not a delivery/implementation role). Your goal is to improve deal closure rates while ensuring we only commit to delivery paths that are achievable and sustainable. You will play a critical role in the pre‑sales and initial contracting phases, drawing on your technical expertise to scope implementations and build high‑quality Statements of Work. This is an incredible opportunity to shape the procurement orchestration category by ensuring every new customer starts their journey with a clear, validated path to success.
You Will
- Sell Zip implementation delivery (both in‑house and partner‑led) during the sales process by providing detailed implementation overviews and drawing on your deep experience.
- Run technical validations and detailed implementation scoping to align on expectations and ensure all proposed solutions are achievable.
- Negotiate and write Statements of Work (SOW) in close collaboration with the Deal Desk, Account Executives, and prospective customers.
- Drive confidence in Zip's functionality and its ability to meet specific business needs through expert‑led presentations and scoping sessions.
- Decrease commitments to functionality or services that are outside of Zip's delivery scope, protecting the integrity of our implementation process.
- Help build the function in collaboration with peers and leadership to establish and improve our assets, talk tracks, systems and processes.
Qualifications
- 5+ years of experience in professional services, implementation consulting, or services engagement, preferably within a fast‑paced SaaS environment.
- Proven track record of scoping complex software implementations and drafting detailed Statements of Work (SOW).
- Strong technical aptitude with the ability to run technical validations and translate business requirements into achievable implementation plans.
- Excellent communication and negotiation skills, with experience collaborating across Sales, Deal Desk, and customer stakeholders.
- Experience in the legal‑tech or procurement space (e.g., CLM or Procurement Orchestration) is highly preferred.
- Bachelor’s degree in a relevant field (e.g., Business, Finance, Legal Studies or Communications).
Nice to Haves
- Experience working in a high‑growth startup environment (Series C through IPO).
- Background in Legal Engineering or as an Implementation Consultant.
- Familiarity with the 'procurement orchestration' category.
Perks & Benefits
At Zip, we’re committed to providing our employees with everything they need to do their best work.
- Start‑up equity
- Health, vision & dental coverage
- Flexible PTO
- Apple equipment plus home office budget
Solutions Services Manager employer: Zip
Zip is an exceptional employer that fosters a dynamic and innovative work culture, where employees are empowered to drive meaningful change in enterprise procurement. With a commitment to employee growth, Zip offers opportunities for professional development alongside competitive benefits such as start-up equity, comprehensive health coverage, and flexible PTO. Located in a vibrant tech ecosystem, working at Zip means being part of a team that includes leaders from top companies, ensuring a collaborative environment that values creativity and expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Services Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Nail that interview prep! Research the company, understand their products, and be ready to discuss how your skills align with their needs. Practise common interview questions and have your own questions ready to show your interest.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies that highlight your past successes, especially in implementation consulting or professional services. This will help you stand out and demonstrate your value.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of our team at Zip.
We think you need these skills to ace Solutions Services Manager
Some tips for your application 🫡
Show Your Expertise:When you're writing your application, make sure to highlight your experience in professional services and implementation consulting. We want to see how your background aligns with the role of Solutions Services Manager, so don’t hold back on showcasing your skills!
Tailor Your Statements of Work:Since drafting detailed Statements of Work (SOW) is a key part of this role, give us examples of your previous work in this area. We love seeing how you’ve scoped complex software implementations and negotiated successful outcomes.
Communicate Clearly:Your communication skills are crucial for this position. Make sure your application is clear and concise, reflecting your ability to collaborate across teams. We’re looking for someone who can drive confidence in our solutions, so let that shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Zip!
How to prepare for a job interview at Zip
✨Know Your Stuff
Make sure you understand Zip's AI platform and how it revolutionises procurement. Brush up on your knowledge of procurement orchestration and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully scoped complex software implementations or drafted Statements of Work. This will demonstrate your expertise and give the interviewers confidence in your abilities.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since this role involves collaboration across various teams, showcasing your communication skills will be key to impressing the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about Zip's implementation processes and how they measure success. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
