At a Glance
- Tasks: Bridge sales and customer success by ensuring smooth implementation experiences.
- Company: Join a leading AI platform trusted by top enterprises like T-Mobile and OpenAI.
- Benefits: Enjoy start-up equity, flexible PTO, and health coverage.
- Other info: Be part of a dynamic team with excellent growth opportunities.
- Why this job: Shape the future of procurement with innovative technology and impactful solutions.
- Qualifications: 5+ years in professional services with strong technical and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
About Zip
Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T‑Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
Your Role
As a Solutions Services Manager on the Solutions Services team, you will be the bridge between our sales process and successful customer outcomes. You will drive confidence in Zip’s functionality and our ability to meet complex business needs by providing a world‑class implementation experience (this is not a delivery/implementation role). Your goal is to improve deal closure rates while ensuring we only commit to delivery paths that are achievable and sustainable. You will play a critical role in the pre‑sales and initial contracting phases, drawing on your technical expertise to scope implementations and build high‑quality Statements of Work. This is an incredible opportunity to shape the procurement orchestration category by ensuring every new customer starts their journey with a clear, validated path to success.
You Will
- Sell Zip implementation delivery (both in‑house and partner‑led) during the sales process by providing detailed implementation overviews and drawing on your deep experience.
- Run technical validations and detailed implementation scoping to align on expectations and ensure all proposed solutions are achievable.
- Negotiate and write Statements of Work (SOW) in close collaboration with the Deal Desk, Account Executives, and prospective customers.
- Drive confidence in Zip's functionality and its ability to meet specific business needs through expert‑led presentations and scoping sessions.
- Decrease commitments to functionality or services that are outside of Zip's delivery scope, protecting the integrity of our implementation process.
- Help build the function in collaboration with peers and leadership to establish and improve our assets, talk tracks, systems and processes.
Qualifications
- 5+ years of experience in professional services, implementation consulting, or services engagement, preferably within a fast‑paced SaaS environment.
- Proven track record of scoping complex software implementations and drafting detailed Statements of Work (SOW).
- Strong technical aptitude with the ability to run technical validations and translate business requirements into achievable implementation plans.
- Excellent communication and negotiation skills, with experience collaborating across Sales, Deal Desk, and customer stakeholders.
- Experience in the legal‑tech or procurement space (e.g., CLM or Procurement Orchestration) is highly preferred.
- Bachelor’s degree in a relevant field (e.g., Business, Finance, Legal Studies or Communications).
Nice to Haves
- Experience working in a high‑growth startup environment (Series C through IPO).
- Background in Legal Engineering or as an Implementation Consultant.
- Familiarity with the 'procurement orchestration' category.
Perks & Benefits
At Zip, we’re committed to providing our employees with everything they need to do their best work.
- Start‑up equity
- Health, vision & dental coverage
- Flexible PTO
- Apple equipment plus home office budget
Senior Solutions Services Consultant employer: Zip
Zip is an exceptional employer that fosters a dynamic and innovative work culture, where employees are empowered to drive meaningful change in enterprise procurement. With a commitment to employee growth, Zip offers opportunities for professional development alongside competitive benefits such as start-up equity, comprehensive health coverage, and flexible PTO. Located in a vibrant tech ecosystem, working at Zip means being part of a team that includes leaders from top companies, all while contributing to groundbreaking advancements in AI-driven procurement solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Solutions Services Consultant
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to the role. We suggest doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies that highlight your past successes in implementation consulting. We want to see how you’ve tackled challenges and delivered results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Solutions Services Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Solutions Services Consultant role. Highlight your experience in professional services and implementation consulting, especially in SaaS environments. We want to see how your skills align with what we do at Zip!
Show Off Your Technical Skills:Since this role requires a strong technical aptitude, don’t shy away from showcasing your ability to run technical validations and scope implementations. Use specific examples from your past experiences to demonstrate how you’ve successfully translated business requirements into achievable plans.
Be Clear and Concise:When writing your application, clarity is key! Make sure your statements are straightforward and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Zip team!
How to prepare for a job interview at Zip
✨Know Your Stuff
Make sure you understand Zip's AI platform and how it revolutionises procurement. Brush up on your knowledge of procurement orchestration and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully scoped complex software implementations or drafted Statements of Work. This will demonstrate your expertise and give the interviewers confidence in your abilities.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since this role involves collaboration across various teams, strong communication skills are essential. Be prepared to explain technical concepts in a way that’s easy for non-technical stakeholders to understand.
✨Ask Insightful Questions
Come prepared with questions that show your interest in Zip and the role. Inquire about their current challenges in implementation or how they envision the future of procurement orchestration. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
