At a Glance
- Tasks: Support customers with payment issues and ensure a smooth payment journey.
- Company: Join Zip, an innovative AI platform trusted by top enterprises.
- Benefits: Equity, health coverage, flexible PTO, and Apple equipment.
- Other info: Dynamic work environment with opportunities for learning and growth.
- Why this job: Be part of a fast-growing team making a real impact in payments.
- Qualifications: Customer service experience with a focus on payments and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Zip
Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T‑Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company’s Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
Your Role
As a Payment Operations Specialist, you will have the unique opportunity to join a fast‑growing team. You will play a key role in providing customer support to ensure our clients can pay and resolve any issues our customers face during their payment journey at Zip, from onboarding to ongoing support to delight them. We are looking for a self‑starter and team player with a customer‑first mindset who is willing to roll up their sleeves as issues/challenges arise. We are looking for someone who has empathy for the challenges faced by our clients and takes ownership in resolving team/client problems. In this role, you will be responsible for communicating directly with our clients, investigating and bringing to resolution any payment‑related issues with a high customer satisfaction rate.
You Will
- Support our customers using Zendesk by communicating, troubleshooting, and resolving any payment issues.
- Partner with our customer and payment provider support teams to find a timely resolution to customers’ problems.
- Answer and prioritize customer contact queues to provide the best customer experience within SLAs.
- Design and document effective payment operational processes with a keen eye for standardization and automation to enable the team to scale.
- Partner with our payment providers and cross‑functional partners, including our Engineering & Product teams, to resolve any issues impacting our payments products.
- While working toward a resolution, you will keep our clients and internal stakeholders up‑to‑date on the progress made.
- Support ad‑hoc projects for the payment operations team.
Qualifications
- Bachelor’s Degree
- Minimum of 2 years working experience in a customer service role with payments experience
- Must be able to work during business hours from Monday to Friday from 9AM to 5PM GMT
- Excellent communication skills (verbal and written) with experience working in a customer‑facing role.
- Communicate early and often and know when to elevate to the payments leadership team.
- Strong attention to detail and responsibility in managing daily tasks
- Works well individually and in teams by sharing information and supporting colleagues
- Ability to work independently and as a team member while using discretion in decision‑making and sound judgment in problem‑solving
- Must be working from the office at least 3 business days a week
- Will be required to participate in out‑of‑business hours or holidays customer support from time to time
- Willingness to learn new skills
Perks & Benefits
At Zip, we’re committed to providing our employees with everything they need to do their best work.
- Start‑up equity
- Health, vision & dental coverage
- Flexible PTO
- Apple equipment plus home office budget
We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Payment Operations Specialist employer: Zip
Zip is an exceptional employer that fosters a dynamic and inclusive work environment, perfect for those looking to make a meaningful impact in the procurement space. As a Payment Operations Specialist, you will benefit from flexible PTO, comprehensive health coverage, and the opportunity to work alongside industry leaders from top companies, all while contributing to innovative solutions that help clients navigate their payment journeys. With a strong emphasis on employee growth and collaboration, Zip empowers its team members to thrive and excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Payment Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing about Zip’s innovative approach will help you stand out and show you’re genuinely interested.
✨Tip Number 3
Practice your communication skills. As a Payment Operations Specialist, you’ll need to convey information clearly. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Zip team!
We think you need these skills to ace Payment Operations Specialist
Some tips for your application 🫡
Show Your Customer-First Mindset:When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to help clients in the past, especially in payment-related situations.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as we appreciate effective communication—just like you'll need in this role!
Tailor Your Application:Make sure to customise your application for the Payment Operations Specialist role. Mention specific skills or experiences that align with the job description, showing us why you're the perfect fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Zip
✨Know Your Stuff
Before the interview, make sure you understand Zip's mission and how they use AI in procurement. Familiarise yourself with their key clients and the impact they've made in the industry. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Customer Service Skills
As a Payment Operations Specialist, you'll be dealing with clients directly. Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. Highlight your empathy and problem-solving skills during the interview.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific payment-related challenges. Think about potential scenarios you might face at Zip and prepare your responses. This will demonstrate your critical thinking and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the tools they use for customer support, or how they measure success in the role. This shows you're engaged and eager to contribute to their goals.
