At a Glance
- Tasks: Bridge sales and customer success by ensuring smooth implementation experiences.
- Company: Join a leading AI platform trusted by top enterprises like T-Mobile and OpenAI.
- Benefits: Enjoy start-up equity, flexible PTO, and comprehensive health coverage.
- Other info: Be part of a diverse team committed to innovation and growth.
- Why this job: Shape the future of procurement with innovative solutions and impactful projects.
- Qualifications: 5+ years in professional services with strong technical and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
About Zip
Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
Your Role
As a Solutions Services Manager on the Solutions Services team, you will be the bridge between our sales process and successful customer outcomes. You will drive confidence in Zip’s functionality and our ability to meet complex business needs by providing a world-class implementation experience (this is not a delivery/implementation role). Your goal is to improve deal closure rates while ensuring we only commit to delivery paths that are achievable and sustainable.
You will play a critical role in the pre-sales and initial contracting phases, drawing on your technical expertise to scope implementations and build high-quality Statements of Work. This is an incredible opportunity to shape the procurement orchestration category by ensuring every new customer starts their journey with a clear, validated path to success.
You Will
- Sell Zip implementation delivery (both in-house and partner-led) during the sales process by providing detailed implementation overviews and drawing on your deep experience.
- Run technical validations and detailed implementation scoping to align on expectations and ensure all proposed solutions are achievable.
- Negotiate and write Statements of Work (SOW) in close collaboration with the Deal Desk, Account Executives, and prospective customers.
- Drive confidence in Zip's functionality and its ability to meet specific business needs through expert-led presentations and scoping sessions.
- Decrease commitments to functionality or services that are outside of Zip's delivery scope, protecting the integrity of our implementation process.
- Help build the function in collaboration with peers and leadership to establish and improve our assets, talk tracks, systems and processes.
Qualifications
- 5+ years of experience in professional services, implementation consulting, or services engagement, preferably within a fast-paced SaaS environment.
- Proven track record of scoping complex software implementations and drafting detailed Statements of Work (SOW).
- Strong technical aptitude with the ability to run technical validations and translate business requirements into achievable implementation plans.
- Excellent communication and negotiation skills, with experience collaborating across Sales, Deal Desk, and customer stakeholders.
- Experience in the legal-tech or procurement space (e.g., CLM or Procurement Orchestration) is highly preferred.
- Bachelor’s degree in a relevant field (e.g., Business, Finance, Legal Studies or Communications).
Nice to Haves
- Experience working in a high-growth startup environment (Series C through IPO).
- Background in Legal Engineering or as an Implementation Consultant.
- Familiarity with the "procurement orchestration" category.
Perks & Benefits
At Zip, we’re committed to providing our employees with everything they need to do their best work.
- Start-up equity
- Health, vision & dental coverage
- Flexible PTO
- Apple equipment plus home office budget
We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Solutions Services Manager in London employer: Zip
Zip is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to take ownership of their roles. With competitive benefits such as start-up equity, flexible PTO, and comprehensive health coverage, Zip prioritises the well-being and growth of its team members. Located at the forefront of AI-driven procurement solutions, employees have the unique opportunity to shape the future of the industry while collaborating with top-tier talent from renowned companies.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Nail that interview prep! Research the company, understand their products, and be ready to discuss how your skills align with their needs. Practice common interview questions and have your own ready to ask.
✨Tip Number 3
Showcase your expertise! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your problem-solving skills and technical aptitude, which are key for a Solutions Services Manager.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Solutions Services Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in professional services and implementation consulting. We want to see how your skills align with the Solutions Services Manager role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Technical Skills:Since this role requires a strong technical aptitude, be sure to include specific examples of how you've scoped complex software implementations. We love seeing candidates who can translate business needs into achievable plans, so let that shine through in your application!
Communicate Clearly:Your written communication is key! Use clear and concise language in your application to demonstrate your excellent communication skills. Remember, we’re looking for someone who can negotiate and collaborate effectively, so make sure your writing reflects that.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Zip team!
How to prepare for a job interview at Zip
✨Know Your Stuff
Make sure you understand Zip's AI platform and how it revolutionises procurement. Familiarise yourself with the key features and benefits, especially how they relate to implementation and customer success. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully scoped complex software implementations or drafted Statements of Work. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewers to see your impact.
✨Communicate Clearly
Since this role involves collaboration across various teams, practice articulating your thoughts clearly and concisely. Be ready to discuss how you've navigated cross-functional communication in the past, especially with sales and technical teams, to ensure everyone is on the same page.
✨Ask Insightful Questions
Prepare thoughtful questions about Zip's approach to procurement orchestration and how the Solutions Services team fits into the bigger picture. This not only shows your interest but also helps you gauge if the company culture aligns with your values and work style.
