Commercial Account Manager in City of London

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.

Your Role:

• You are a trusted advisor, product consultant, and a closer – working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle.
• Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
• You’re a product evangelist – you’ll solution Zip to meet the pain points today, but also with an eye toward our product of the future.
• You’re a builder – at a startup, you’re not just a team member, but you help build the team culture and bring your best practices to the organisation.
• Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.
• Engage the broader Zip team to provide regular and accurate updates on renewal status to management and elevate when needed.
• Manage current customers on multi-year contracts to ensure customer value realization.

You Will:

• Become a product expert – learning the Zip platform thoroughly, so that you’re demo ready.
• Become a procurement expert – learning the ins and outs of the procurement market, which is deeply ready for change and new solutions.
• Use cutting-edge sales intelligence and engagement solutions to prospect, manage deal cycles, and ultimately bring on new customers.
• Be adaptable and flexible – as part of an early-stage hyper-growth company, we are rapidly growing out our process but we want you to help shape our sales process.

Qualifications:

• 2+ years of technology SaaS experience.
• Experience selling to procurement, finance, legal.
• Experience driving customer retention and adoption of a SaaS product for enterprise accounts.
• Customer management skills; including sales, account management, and customer service.
• Self-driven – you don’t need someone to motivate you to put in your best every day.
• You’d describe yourself as organized, efficient with your time, and an excellent communicator.
• Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach.
• Willing to go the extra mile to make sure our customers, company, team, and yourself succeed.

Perks & Benefits:

• Start-up equity.
• Full health, vision & dental coverage.
• Commuter benefit.
• Team building events & happy hours.
• Flexible PTO.
• Apple equipment plus home office budget.

We encourage all candidates to apply even if your experience doesn’t exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone feels like they belong. We look forward to hearing from you!