Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the hotel team to deliver unforgettable guest experiences in a vibrant setting.
- Company: Join Zip World, a B Corp certified company focused on adventure and sustainability.
- Benefits: Enjoy flexible working, staff discounts, and free access to thrilling adventures.
- Why this job: Be part of a dynamic team making memorable experiences in beautiful Snowdonia.
- Qualifications: Previous hospitality management experience and strong leadership skills required.
- Other info: Exciting social events and career growth opportunities await you!
The predicted salary is between 30000 - 42000 ÂŁ per year.
A Little Bit About Zip World
At Zip World our aim is to create extraordinary experiences for our visitors, and our team members. Whether you’re working as an instructor, behind check‑in or at one of our restaurants, every day you will be helping to make the visitor experience at Zip World, one to remember. Zip World is a customer‑focussed and engaging organisation, organised by a group of genuine, adventurous, energetic individuals, all working together to be the best at what they do. When you work with us, it’s important that you have the right skills, knowledge, and experience but it’s also vital that you have the right attitude too.
We are proud to be part of the B Corp family, which reflects our dedication to balancing profit with purpose. This status recognises our commitment to high social and environmental standards, transparency and accountability.
A Little Bit About Our Hotel In Capel Curig
The Tyn‑y‑Coed hotel is nestled in the heart of North Wales and Eryri (Snowdonia) National Park. It offers a warm and welcoming atmosphere, comfortable accommodation, and delicious food and drink.
About The Role
We’re looking for a confident and motivated Deputy Hotel Manager to join the team at Hotel Tyn y Coed, supporting the Hotel Manager in delivering exceptional guest experiences within a unique Zip World setting. This is a hands‑on leadership role, ideal for someone who thrives in hospitality, enjoys leading from the front, and is comfortable taking responsibility for the operation when required. You’ll play a key role in leading the hotel’s management structure and supporting departmental success.
What will you be doing?
- Supporting the Hotel Manager with the day‑to‑day running of the hotel
- Acting as Duty Manager, taking ownership of operations, guest experience, and decision‑making
- Providing direct line management to the Bar Manager, Head Housekeeper, and Front of House Supervisor
- Supporting departmental leaders with training, performance management, rotas, and development
- Leading teams across Front of House, Housekeeping, and Bar/F&B to ensure smooth daily operations
- Ensuring consistently high standards of service, cleanliness, safety, and presentation
- Managing guest feedback, complaints, and service recovery
- Supporting recruitment, onboarding, and ongoing team development
- Ensuring compliance with Health & Safety, fire safety, and company procedures
What will you need?
- Previous supervisory or management experience within hospitality or accommodation
- A confident people leader with experience managing or supporting department heads
- Strong communication, organisation, and problem‑solving skills
- Ability to remain calm, professional, and guest‑focused in a fast‑paced environment
- Flexibility to work evenings, weekends, and peak trading periods
What You’ll Receive In Return
Zip World is a fantastic place to work, and the benefits are as impressive as they are unique. Here are just a few:
- Comprehensive training and support to succeed in your role
- Company pension scheme
- Flexible working patterns
- Easy to use staff app to access rota’s, extra shifts and holiday requests
- Free employee assistance programme
- Mountain Equipment uniform
- Free and discounted access to all Zip World adventures
- Staff discounts at Zip World food & beverage outlets
- Branded clothing discounts
- Incentives and discretionary bonus payments
- Regular and fun social events throughout the year
- Staff accommodation for those willing to relocate
- Discounted gym membership
If this sounds like your ideal job, and you would like to be part of something great, then we would love to hear from you. Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.
Deputy Hotel Manager in Wales employer: Zip World UK
Contact Detail:
Zip World UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Hotel Manager in Wales
✨Tip Number 1
Get to know the company culture! Zip World is all about creating extraordinary experiences, so show us you understand that by researching their values and mission. When you chat with us, drop in some examples of how you’ve contributed to a great guest experience in your past roles.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at industry events. They can give you insider tips on what it’s really like to work at Zip World and might even put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to hospitality management. Think about scenarios where you’ve had to solve problems or lead a team under pressure. We want to see your leadership skills shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Zip World family.
We think you need these skills to ace Deputy Hotel Manager in Wales
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Deputy Hotel Manager role. We appreciate when candidates take the time to connect their background with what we do at Zip World.
Be Yourself: We’re all about genuine, adventurous individuals here at Zip World. Don’t be afraid to let your personality come through in your application. Show us who you are and why you’d be a great fit for our team!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to receive your details and get you in the running for this exciting opportunity!
How to prepare for a job interview at Zip World UK
✨Know the Company Inside Out
Before your interview, take some time to research Zip World and its values. Understand their commitment to creating extraordinary experiences and being part of the B Corp family. This will help you align your answers with their mission and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Deputy Hotel Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experience where you've successfully managed teams or handled challenging situations. Highlight how you can lead from the front and support departmental success.
✨Emphasise Customer Focus
Zip World is all about providing exceptional guest experiences. Be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific instances where you turned a negative experience into a positive one, showcasing your problem-solving skills.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a hotel environment. Think about how you would manage guest complaints, ensure safety compliance, or support your team during peak times. Practising these scenarios will help you feel more confident during the interview.
