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- Tasks: Lead a dynamic team to create unforgettable visitor experiences at our adventure site.
- Company: Join Zip World, a B Corp certified company focused on fun and sustainability.
- Benefits: Enjoy competitive pay, flexible hours, and free access to all Zip World adventures.
- Other info: Work outdoors in a vibrant setting with opportunities for growth and development.
- Why this job: Be part of an energetic team making extraordinary memories for visitors every day.
- Qualifications: Experience in high ropes or similar environments and strong leadership skills required.
The predicted salary is between 45000 - 45000 £ per year.
North Wales site based Pay: Up to £45,000.00 per year plus discretionary bonus
A little bit about Zip World: At Zip World our aim is to create extraordinary experiences for our visitors, and our team members. Whether you’re working as an instructor, behind check‑in or at one of our restaurants, every day you will be helping to make the visitor experience at Zip World one to remember. Zip World is a customer‑focused and engaging organisation. Zip World is organised by a group of genuine, adventurous, energetic individuals, all working together to be the best at what they do. When you work with us, it’s important that you have the right skills, knowledge, and experience but it’s also vital that you have the right attitude too. We are proud to be part of the B Corp family, which reflects our dedication to balancing profit with purpose. This status recognises our commitment to high social and environmental standards, transparency and accountability.
What Will You Be Doing
- Operational Excellence
- Oversee the smooth, efficient running of all site departments (Adventure, Front of house and Food & Beverage)
- Manage the site calendar, ensuring key meetings, actions, and communications are delivered
- Maintain high standards across all areas through daily checks and continuous improvements
- Monitor visitor numbers, performance, and revenue, supporting the General Manager in achieving KPIs
- Collaborate with central teams to drive participation, efficiency, and growth
- Ensure compliance with company policies, procedures, and industry standards
- Take ownership of site maintenance, safety checks, and weather‑related operational decisions
- Leading a World‑Class Team
- Own staffing rotas and payroll sign‑off, ensuring fairness and efficiency
- Lead recruitment, training, and ongoing development of your team
- Inspire, coach, and mentor direct reports to deliver outstanding performance
- Manage employee relations, including absence and performance, with HR support
- Conduct regular team meetings and performance reviews
- Recognise and reward success, building a motivated and engaged workforce
- Safety First, Always
- Champion a strong health & safety culture across the site
- Ensure all safety procedures, audits, and risk assessments are up to date and followed
- Take responsibility for the safety of both customers and staff
- Lead incident response and ensure learnings are implemented
- Promote a proactive, no‑blame culture that encourages safety awareness and reporting
- Commercial Performance
- Manage key cost areas including labour, operations, and training budgets
- Monitor financial performance and identify opportunities to improve profitability
- Work with marketing to maximise visitor experience and drive revenue
- Spot opportunities for growth, upselling, and new offerings
- Ensure efficient use of resources and control of expenditure
- Customer Experience
- Drive a culture that consistently exceeds customer expectations
- Act on customer feedback and mystery shopper insights
- Resolve issues effectively and continuously improve the customer journey
- Empower your team to deliver memorable experiences every time
What We’re Looking For
- A confident leader who leads by example and inspires others
- Strong operational and commercial awareness
- Excellent decision‑making skills with the ability to stay calm under pressure
- A proactive, hands‑on approach—you’re visible and involved on site
- Passion for delivering outstanding customer experiences
- Resilience, positivity, and a solutions‑focused mindset
What You’ll Need
- Experience of working on High Ropes courses or similar environment
- Experience of leading multi‑functional teams
- A ‘customer first’ attitude, with drive and enthusiasm to achieve extraordinary visitor experiences
- Safety conscious, with a professional outlook
- Energetic and enthusiastic with the ability to work with other colleagues in a dynamic working environment
- Must like working outdoors and have a good head for heights
- To be able to commute – which may mean having your own transport as some of our sites are remote without public transport links
What You’ll Receive In Return
- Comprehensive training and support to succeed in your role
- Company pension scheme
- Flexible working patterns
- Easy to use staff app to access rota’s, extra shifts and holiday requests
- Free employee assistance programme
- Mountain Equipment uniform
- Free and discounted access to all Zip World adventures
- Staff discounts at Zip World food & beverage outlets
- Branded clothing discounts
- Incentives and discretionary bonus payments
- Regular and fun social events throughout the year
Deputy General Manager in Llanrwst employer: Zip World UK
Contact Detail:
Zip World UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager in Llanrwst
✨Tip Number 1
Get to know the company culture! Zip World is all about creating extraordinary experiences, so show us your passion for customer service and adventure. Research their values and think about how you can align your skills with their mission.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the role and the team. A friendly chat can give you valuable insights and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising situational questions. Think of examples from your past experiences that showcase your leadership, problem-solving, and customer service skills. We want to see how you handle real-life scenarios!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your enthusiasm for the role can leave a lasting impression. Plus, it shows us that you’re genuinely interested in joining the Zip World team!
We think you need these skills to ace Deputy General Manager in Llanrwst
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for creating extraordinary experiences shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making every visitor's experience memorable.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Deputy General Manager role. We love seeing candidates who take the time to connect their background with what we do at Zip World.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Zip World UK
✨Know Your Zip World
Before the interview, dive deep into what Zip World is all about. Familiarise yourself with their mission to create extraordinary experiences and understand their B Corp status. This will show your genuine interest in the company and help you align your answers with their values.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to inspire and lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate, coach, and develop others. Highlight any specific achievements that demonstrate your leadership style.
✨Emphasise Customer Experience
Zip World is all about exceeding customer expectations. Be ready to discuss how you've improved customer experiences in previous roles. Share specific instances where you acted on feedback or resolved issues effectively, showcasing your 'customer first' attitude.
✨Be Prepared for Operational Questions
Expect questions around operational excellence and safety culture. Brush up on your knowledge of health and safety procedures, as well as how to manage budgets and KPIs. Demonstrating your operational awareness will be key to showing you're the right fit for this role.