At a Glance
- Tasks: Schedule appointments and manage diaries for engineers while ensuring top-notch customer service.
- Company: Join Zip Water, the global leader in innovative water solutions.
- Benefits: Enjoy 25 days annual leave, casual dress code, and a fun work atmosphere.
- Other info: Access to ongoing training, well-being programs, and a supportive team environment.
- Why this job: Make a real impact by helping reduce single-use plastics and enhancing customer satisfaction.
- Qualifications: Strong communication skills and experience in scheduling or coordination roles.
The predicted salary is between 28800 - 43200 £ per year.
Due to continued growth, we are looking for a Scheduler to work as part of a developing team to deliver world class customer care, ensuring at all times we are achieving both company targets and a high level of customer satisfaction, demonstrating at all times our company values. As the world's leading water experts, we are dedicated to delivering high-quality water solutions to our customers. With unrivalled expertise in filtered boiling, chilled and sparkling water, Zip Water is known globally for being home to the world's most advanced drinking water systems. Joining Zip Water gives you the opportunity to support our global team to improve the environment by removing single use plastics across UK Businesses.
Are you a strong communicator, looking for a new challenge? Do you enjoy working in a fast-paced environment? Have you previously worked in a scheduling or coordination role? If so, we would love to hear from you!
Main duties:
- Scheduling repair and planned maintenance visits for the engineers, booking appointments and managing their diaries
- Liaising with engineers, customers, and managers
- Sending out parts to customers and engineers
- Daily communications with customers internal and external
- Dealing with incoming customer enquiries both by telephone and email
- Ensure priority customer calls are raised correctly
- Liaise with customers to advise them of site attendance
- General Data Entry
- Actively seek to achieve all service levels
The ideal candidate will have an excellent telephone manner and good interpersonal skills. You will have the ability to work as part of a team to achieve shared objectives and goals as well as have a personable and friendly nature, confident and forward thinking. You will be very customer service orientated, and have high attention to detail, capable of balancing various tasks throughout the day and prioritising your workload.
Benefits:
- 25 days annual leave + bank holidays
- Company Sick Pay (after qualifying period)
- We offer a fun and lively atmosphere and casual dress code
- You would be joining a fun, colleague focused environment, where you are acknowledged and awarded for hard work
- Full training and continuous support with your team
- Modern canteen and break "chill out" areas
- Onsite parking - we have plenty of space!
- Cycle to Work scheme available
- A market leading company pension
- Holiday purchase scheme
- Life insurance
- Employee rewards and discounts through Perks at Work
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme through Health Assured
- Well-being programs - your well-being is important to us
- Access to on-going learning and development with our online learning platform
You would be joining a fun, colleague focused environment, where you are acknowledged and awarded for hard work.
Scheduling Advisor employer: Zip Water UK
Zip Water UK is an exceptional employer that prioritises employee well-being and development within a vibrant, colleague-focused environment. With generous benefits such as 25 days of annual leave, a fun atmosphere, and continuous training opportunities, employees are recognised and rewarded for their hard work while contributing to meaningful environmental initiatives. Join us in delivering world-class customer care and be part of a team dedicated to improving the planet by reducing single-use plastics.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Zip Water. A personal introduction can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Zip Water's values and services. Show us that you understand what we do and how you can contribute to our mission of delivering top-notch customer care.
✨Tip Number 3
Practice your communication skills! As a Scheduling Advisor, you'll need to be a strong communicator. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team at Zip Water.
We think you need these skills to ace Scheduling Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous scheduling or coordination roles you've had, and don’t forget to showcase your customer service skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Scheduling Advisor role. Mention your strong communication skills and how you thrive in fast-paced environments.
Showcase Your Attention to Detail:In your application, give examples of how you've successfully managed multiple tasks and prioritised workloads in the past. This will demonstrate your ability to handle the demands of the role effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed by our team. Plus, it shows you’re genuinely interested in joining us at Zip Water!
How to prepare for a job interview at Zip Water UK
✨Know Your Stuff
Before the interview, make sure you understand Zip Water's products and services. Familiarise yourself with their commitment to customer care and sustainability. This will show that you're genuinely interested in the role and the company.
✨Show Off Your Communication Skills
As a Scheduling Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer inquiries or resolved scheduling conflicts in the past.
✨Demonstrate Team Spirit
Zip Water values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you worked together to achieve a common goal, highlighting your interpersonal skills and friendly nature.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think about potential scenarios you might face as a Scheduler, like managing conflicting appointments or dealing with difficult customers. Prepare your responses to demonstrate your ability to prioritise and maintain high customer satisfaction.
