At a Glance
- Tasks: Schedule appointments, manage diaries, and liaise with engineers and customers.
- Company: Join Zip Water, the global leader in innovative water solutions.
- Benefits: Enjoy 25 days leave, casual dress, and a fun work environment.
- Other info: Full training provided and opportunities for ongoing learning.
- Why this job: Make a difference by improving customer care and reducing plastic waste.
- Qualifications: Strong communication skills and experience in scheduling or coordination.
The predicted salary is between 30000 - 40000 £ per year.
Due to continued growth, we are looking for a Scheduler to work as part of a developing team to deliver world class customer care, ensuring at all times we are achieving both company targets and a high level of customer satisfaction, demonstrating at all times our company values. As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to our customers. With unrivalled expertise in filtered boiling, chilled and sparkling water, Zip Water is known globally for being home to the world’s most advanced drinking water systems. Joining Zip Water gives you the opportunity to support our global team to improve the environment by removing single use plastics across UK Businesses.
Are you a strong communicator, looking for a new challenge? Do you enjoy working in a fast-paced environment? Have you previously worked in a scheduling or coordination role? If so, we would love to hear from you! This is a fixed term contract for 12 months.
Main duties:
- Scheduling repair and planned maintenance visits for the engineers, booking appointments and managing their diaries.
- Liaising with engineers, customers, and managers.
- Sending out parts to customers and engineers.
- Daily communications with customers internal and external.
- Dealing with incoming customer enquiries both by telephone and email.
- Ensure priority customer calls are raised correctly.
- Liaise with customers to advise them of site attendance.
- General Data Entry.
- Actively seek to achieve all service levels.
The ideal candidate will have an excellent telephone manner and good interpersonal skills. You will have the ability to work as part of a team to achieve shared objectives and goals as well as have a personable and friendly nature, confident and forward thinking. You will be very customer service orientated, and have high attention to detail, capable of balancing various tasks throughout the day and prioritising your workload.
Benefits:
- 25 days annual leave + bank holidays
- Company Sick Pay (after qualifying period)
- We offer a fun and lively atmosphere and casual dress code
- You would be joining a fun, colleague focused environment, where you are acknowledged and awarded for hard work
- Full training and continuous support with your team
- Modern canteen and break "chill out" areas
- There’s onsite parking - we have plenty of space!!
- Cycle to Work scheme available
- A market leading company pension
- Holiday purchase scheme
- Life insurance
- Employee rewards and discounts through Perks at Work
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme through Health Assured
- Well-being programs - your well-being is important to us
- Access to on-going learning and development with our online learning platform
Scheduling Advisor - 12 month FTC employer: Zip Water UK
Zip Water is an exceptional employer, offering a vibrant and supportive work culture where your contributions are recognised and rewarded. With a focus on employee well-being and development, you will enjoy benefits such as generous annual leave, a fun atmosphere, and opportunities for continuous learning, all while playing a vital role in promoting sustainable water solutions across the UK. Join us in making a positive impact on the environment and experience a fulfilling career with a market leader in water technology.
