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- Tasks: Lead and mentor a dynamic Field Service team to achieve performance targets.
- Company: Join Zip Water, a global leader in innovative drinking water solutions.
- Benefits: Enjoy 25 days annual leave, flexible working, and comprehensive training.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Experience in managing teams and a knack for problem-solving.
- Other info: Embrace exciting new technologies and enjoy excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Zip Water is an industry leading filtered boiling, chilled and sparkling water specialist, known globally for being home to the world's most advanced range of drinking water solutions. We provide businesses and homes in more than 70 countries with an extensive range of high-quality drinking and hot water solutions, designed to transform the way individuals, organisations and businesses provide water, for good.
Who are we looking for?
Are you looking for a new challenge? Would you like to develop your career? Do you have previous experience managing a Field Service team? If so, this could be the role for you!
The Opportunity:
- Identify safety improvements and work with wider team to implement.
- Support delivery of weekly/monthly/quarterly target for the individuals examining efficiency opportunities, and take responsibility for the performance improvements.
- Mentor members of the team, assist in the execution of their duties, honing their skills, and readying them to achieve outstanding results.
- Work closely with the National HydroCare Managers to support business strategies that drive growth and lead to achievement of overall targets.
- Work closely with Contact Centre Team Leaders and CET Managers to feedback, support and improve overall HydroCare quality.
- Work with the training team to increase the overall standard of Zip HydroCare.
Skills:
- Technical understanding and a background focused on repairs and fault finding.
- A natural problem solver with great attention to detail, essential to remain up to date and ensure processes are followed for example replenishment of parts stocked.
- Face-to-face Customer Service experience, and an ability to promote and sell, desirable but not essential.
- UK Driving license.
- Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it.
Benefits:
- 25 days annual leave plus eight statutory bank holidays.
- Buy & Sell Holiday scheme.
- Life assurance.
- Comprehensive training at our Head Office and in the field; structured induction period with a training specialist and ongoing support.
- Company Pension scheme.
- Company van, Fuel cards and parking.
- PPE, Tools and company uniform.
- Flexible working schedule and overtime available.
- Employee rewards and discount platform.
- Enhanced maternity, paternity and grandparent leave.
Field Service Team Manager in London employer: Zip Water UK
Contact Detail:
Zip Water UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Team Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Field Service Team Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Zip Water and their products. Show us that you understand their mission and values, and be ready to discuss how your experience managing teams can help drive their goals forward.
✨Tip Number 3
Practice your problem-solving skills! As a Field Service Team Manager, you'll need to demonstrate your ability to tackle challenges head-on. Think of examples from your past where you've successfully resolved issues and be ready to share them.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're genuinely interested in joining the Zip Water team.
We think you need these skills to ace Field Service Team Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Team Manager role. Highlight your experience in managing teams and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at Zip Water. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've solved problems or improved processes in previous roles. We love a natural problem solver, so let us know how you’ve tackled challenges head-on!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Zip Water UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to repairs and fault finding. Zip Water is looking for someone with a solid understanding of their products, so be ready to discuss how you've tackled similar challenges in the past.
✨Showcase Your Leadership Skills
As a Field Service Team Manager, you'll need to demonstrate your ability to mentor and lead a team. Prepare examples of how you've successfully managed teams before, focusing on how you supported their development and improved performance.
✨Emphasise Customer Service Experience
Even if it's not essential, having face-to-face customer service experience can set you apart. Be ready to share stories about how you've handled customer interactions, resolved issues, and promoted services effectively.
✨Be Open to New Ideas
Zip Water values innovation, so show that you're adaptable and open to new ways of working. Discuss any experiences where you've embraced new technologies or processes, and how they benefited your previous teams or projects.