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For Companies At a Glance
- Tasks: Deliver top-notch customer service while repairing and servicing innovative water solutions.
- Company: Join Zip Water, a global leader in advanced drinking water solutions.
- Benefits: Enjoy 25 days leave, flexible hours, and a company van with perks.
- Why this job: Be part of a team transforming hydration experiences for customers worldwide.
- Qualifications: Technical skills in repairs, problem-solving, and customer service experience preferred.
- Other info: Comprehensive training and career growth opportunities await you!
The predicted salary is between 36000 - 60000 £ per year.
Zip Water is an industry leading filtered boiling, chilled and sparkling water specialist, known globally for being home to the world's most advanced range of drinking water solutions. We provide businesses and homes in more than 70 countries with an extensive range of high-quality drinking and hot water solutions, designed to transform the way individuals, organisations and businesses provide water, for good.
Opportunity
- Working independently in the field services team, delivering world-class customer experience in every job, every day, positively contributing to the Area, Regional and National results.
- Encouraging customers and users to be passionate advocates of our brand.
- Dedicated 6-week City & Guilds assured induction programme and continued on-job training to give you the skills and knowledge to allow you to achieve your goals.
- Promote Zip products and HydroCare services by using your knowledge whilst on site to recommend and advise customers on the best solution to solve their hydration requirements.
- Focused to achieve industry leading first time fix rate through the repair and service of all Zip products, in a timely manner, whilst adhering to all technical and health and safety requirements.
- Complete administration procedures in line with business requirements.
Skills
- Technical understanding and a background focused on repairs and fault finding.
- A natural problem solver with great attention to detail, essential to remain up to date and ensure processes are followed for example replenishment of parts stocked.
- Face-to-face Customer Service experience, and an ability to promote and sell, desirable but not essential.
- Plumbing or electrical qualification.
- UK Driving license.
- Previous experience of fault diagnostics.
- Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it.
Benefits
- 25 days annual leave plus eight statutory bank holidays.
- Buy & Sell Holiday scheme.
- Life assurance.
- Company Pension scheme.
- Company van, Fuel cards and parking.
- PPE, Tools and company uniform.
- Flexible working schedule and overtime available.
- Employee rewards and discount platform.
- Enhanced maternity, paternity and grandparent leave.
Field Service Engineer employer: Zip Water UK
Contact Detail:
Zip Water UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company inside out! Research Zip Water's products and services so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to be a brand advocate.
✨Tip Number 2
Practice your problem-solving skills! As a Field Service Engineer, you'll need to think on your feet. Try some mock scenarios or case studies to sharpen your fault-finding abilities before the interview.
✨Tip Number 3
Show off your customer service experience! Be ready to share examples of how you've turned a challenging situation into a positive one. This will highlight your ability to deliver that world-class customer experience Zip is known for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Zip Water.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your technical skills, customer service experience, and any relevant qualifications. We want to see how your background aligns with what we do at Zip Water!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our mission of providing top-notch drinking water solutions. Keep it engaging and personal!
Showcase Problem-Solving Skills: As a Field Service Engineer, problem-solving is key. In your application, share examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and find effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Zip Water!
How to prepare for a job interview at Zip Water UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to repairs and fault finding. Zip Water is all about providing top-notch solutions, so being able to discuss their products and services confidently will show that you're the right fit for the role.
✨Customer Service is Key
Since this role involves face-to-face interactions, think of examples from your past experiences where you've delivered excellent customer service. Be ready to share how you turned a challenging situation into a positive experience for the customer.
✨Show Your Problem-Solving Skills
Prepare to discuss specific instances where you've tackled technical issues or challenges. Highlight your attention to detail and how you approach problem-solving, as these are crucial for achieving that industry-leading first-time fix rate.
✨Be Open to Learning
Zip Water values innovation and new ways of working. Show your enthusiasm for learning about new products and technologies. Mention any relevant training or certifications you've pursued, and express your eagerness to continue developing your skills.