At a Glance
- Tasks: Manage customer returns and claims processes while driving improvements.
- Company: Join Zip Water, a global leader in innovative drinking water solutions.
- Benefits: Enjoy 25 days leave, health perks, and a supportive work environment.
- Other info: Dynamic office culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in logistics and enhance customer experiences.
- Qualifications: Experience in logistics or customer service with strong analytical skills.
The predicted salary is between 27000 - 33000 £ per year.
Zip Water is an industry leading filtered boiling, chilled and sparkling water specialist, known globally for being home to the world's most advanced range of drinking water solutions.
We provide businesses and homes in more than 70 countries with an extensive range of high-quality drinking and hot water solutions, designed to transform the way individuals, organisations and businesses provide water, for good.
We are pleased to announce this exciting opportunity to join our Supply Chain team as a Claims & Returns Coordinator.
This role is responsible for the end-to-end management, administration and continuous improvement of customer returns, carrier collections and transport claims processes.
The role acts as the central coordination point between Customer Service, Logistics, Warehouse, Finance, Sales and external carriers to ensure returned goods, collection activities, customer credits and claims recoveries are managed efficiently and professionally.
The position will also drive return reduction initiatives, identify root causes, improve customer experience, maximise recovery of costs from carriers and customers, and provide KPI reporting and governance across the returns and claim function.
This is an office-based role to be close to the warehouse returns and logistic teams.
Core Role & Responsibilities
- Manage the complete Return Authorization (RAN) process from request through to closure
- Coordinate customer returns and carrier collections
- Manage transport damage, shortage, loss and non-delivery claims
- Gather evidence and submit claims within carrier deadlines
- Track claim progress and maximise recoveries
- Maintain ERP/WMS return records
- Produce KPI reports and trend analysis
- Conduct root cause analysis and implement corrective actions
- Support customer credits and recharge processes
- Drive continuous improvement initiatives
Requirements
- Experience in logistics, returns, claims or customer service administration.
- Strong Excel, ERP/WMS, communication, analytical and problem-solving skills
- Great attention to detail & organisation skills
- Customer focused to ensure great service is delivered
- Commercially aware
- Ability to take a proactive approach to assigned workload
Benefits
- 25 days annual leave + bank holidays
- Company Sick Pay (after qualifying period)
- Full training and continuous support with your team
- Modern canteen and break "chill out" areas
• There's onsite parking - we have plenty of space!!
- Cycle to Work scheme available
- A market leading company pension
- Holiday purchase scheme
- Life insurance
- Employee rewards and discounts through Perks at Work
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme through Health Assured
- Well-being programs - your well-being is important to us
- Access to on-going learning and development with our online learning platform
- #J-18808-Ljbffr
Claims and Returns Coordinator employer: Zip Water UK
Zip Water UK is an outstanding employer, offering a dynamic work environment in Milton Keynes where innovation meets exceptional customer service. With a strong focus on employee development through dedicated training programmes and personal growth opportunities, you will thrive in a culture that values flexibility and work-life balance, complemented by generous benefits such as 25 days of annual leave and a company pension.
StudySmarter Expert Advice🤫
We think this is how you could land Claims and Returns Coordinator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Zip Water UK and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Zip Water UK!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Zip Water UK keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Claims and Returns Coordinator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Zip Water UK:This is your chance to really connect with the team at Zip Water UK. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Zip Water UK
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Zip Water UK.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Zip Water UK that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Zip Water UK. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
