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For Companies At a Glance
- Tasks: Lead enterprise delivery and manage complex implementation projects across the UK.
- Company: Join Zinier, a mission-driven tech company empowering frontline workers globally.
- Benefits: Remote-first work culture with opportunities for global collaboration and career growth.
- Why this job: Make a real impact by transforming how frontline workers operate with innovative technology.
- Qualifications: Experience in leading enterprise projects and strong stakeholder management skills required.
- Other info: Dynamic role with a focus on building relationships and driving successful customer outcomes.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Who we are
80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?
Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.
What we are looking for
Zinier is hiring a Head of Professional Services to lead enterprise delivery across the UK while helping scale our Professional Services function in a fast-growing environment. We're looking for a true player-coach, a hands-on leader who can own executive customer relationships, step into critical delivery moments, and help build a high-performing implementation practice.
You’ll operate at the intersection of product, delivery, and customer outcomes, ensuring our customers successfully deploy and scale the Zinier platform. While you’ll help define the Professional Services operating model and delivery playbooks, you’ll also stay close to the work - leading complex implementations, guiding teams through technical and operational challenges, and ensuring customers achieve measurable transformation.
This role partners closely with Sales, Customer Success, Product, and Engineering to ensure successful deployments, strong customer outcomes, and long-term platform adoption. If you thrive in fast-moving environments, enjoy solving complex technical and operational challenges, and love building strong relationships with customers and internal teams alike, we’d love to talk to you.
Where you are located
Anywhere in the UK; able to collaborate with customers and teams globally as needed, either remotely or in person (occasional travel required).
What the role offers
- Own delivery outcomes for strategic enterprise customers across the UK
- Act as the primary executive delivery partner to customers, ensuring successful platform implementation and adoption
- Lead discovery workshops, solution design discussions, UAT coordination, and go-live activities
- Manage and guide complex enterprise implementation projects from kickoff through production launch
- Serve as the bridge between customer stakeholders and internal technical teams, translating business requirements into clear delivery priorities
- Orchestrate internal teams including Project Managers, Solution Architects, Developers, and Customer Success to deliver customer outcomes
- Step into critical delivery moments to unblock teams, resolve issues, and ensure project momentum
- Help define and scale the Professional Services delivery model, including implementation frameworks, playbooks, and best practices
- Identify opportunities to improve delivery efficiency, implementation timelines, and customer outcomes
- Partner with Customer Success and Sales to support long-term adoption, expansion, and strategic customer relationships
What you’ll bring to the role
- Strong experience leading complex enterprise implementation projects involving multiple stakeholders and technical integrations
- Excellent customer-facing and stakeholder management skills, with the ability to build trust with both business and technical audiences
- Strong technical intuition - comfortable engaging with IT teams and navigating complex technical environments without needing to be a developer
- Proven ability to drive delivery outcomes in fast-moving or unstructured environments
- Experience working cross-functionally with Sales, Product, Engineering, and Customer Success teams
- Experience in Field Service Management (FSM), Telecom, Utilities, or large-scale operations platforms is a plus, but not required
- Strong communication skills, emotional intelligence, and ability to manage complex enterprise relationships
- AI-native in approach to work
- Hunger, Hustle, Honesty, Humility
Head of Professional Services, UK in London employer: Zinier
Contact Detail:
Zinier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Professional Services, UK in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in your industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially since Zinier is all about empowering frontline workers. Tailor your responses to show how your experience aligns with their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can help solve complex challenges, just like the ones Zinier faces. Role-play with a friend or use online resources to refine your delivery and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team and making a difference in the lives of deskless workers.
We think you need these skills to ace Head of Professional Services, UK in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Professional Services role. Highlight your experience with complex enterprise implementations and how you've built strong relationships with customers. We want to see how you can bring your unique skills to our team!
Showcase Your Leadership Skills: As a player-coach, it's crucial to demonstrate your leadership style in your application. Share examples of how you've led teams through challenges and delivered successful outcomes. We love seeing candidates who can inspire and guide others!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. We appreciate straightforward communication, so let your skills shine without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves. Plus, it’s super easy and quick – just a few clicks and you’re on your way to joining our mission!
How to prepare for a job interview at Zinier
✨Know Your Stuff
Before the interview, dive deep into Zinier's mission and values. Understand how they empower frontline workers and what Technology Equity means for them. This knowledge will help you connect your experience with their goals.
✨Showcase Your Leadership Skills
As a Head of Professional Services, you'll need to demonstrate your ability to lead complex projects. Prepare examples of past experiences where you've successfully managed multiple stakeholders and delivered results, especially in fast-paced environments.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving skills. Think of scenarios where you've stepped in during critical moments to resolve issues. Highlight your approach to unblocking teams and maintaining project momentum.
✨Build Rapport with Interviewers
Since this role involves strong customer relationships, practice building rapport during your interview. Be personable, show emotional intelligence, and engage with your interviewers as if they were your future colleagues or clients.