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For Companies At a Glance
- Tasks: Own customer journeys, drive adoption, and monitor customer health for success.
- Company: Join a mission-driven tech company empowering frontline workers globally.
- Benefits: Remote-first work culture, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by supporting deskless workers and enhancing their productivity.
- Qualifications: 5-8 years in customer success with strong relationship-building skills.
- Other info: Dynamic role with opportunities for travel and collaboration across Europe.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Who we are
80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?
Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.
We are a remote-first, global team headquartered in Silicon Valley. Our hybrid workforce is spread across Europe, the United States, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.
Where you are located
Anywhere in the UK, or Europe; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person (occasional travel needed).
What the role offers
- Own post-implementation customer journeys for a portfolio of accounts, driving adoption from go-live through sustained value delivery and measurable ROI achievement.
- Proactively monitor customer health (usage, sentiment, support tickets) and orchestrate interventions before issues escalate into churn risks.
- Lead Quarterly Business Reviews (QBRs) that demonstrate ROI, identify expansion opportunities, and strengthen executive relationships.
- Navigate complex stakeholder environments, building trusted relationships across operational teams, IT, and service delivery leadership.
- Facilitate adoption activities (workshops, training, change management) that transform user resistance into platform advocacy and feature utilisation.
- Identify and qualify expansion opportunities based on customer maturity and usage patterns; own or support renewal processes to achieve NRR targets.
- Collaborate cross-functionally with PS on handoffs, Support on escalations, Product on roadmap feedback, and Sales on commercial opportunities.
- Drive continuous improvement by developing repeatable playbooks, experimenting with engagement approaches, and contributing to evolving CS methodology.
What you’ll bring to the role
5-8 years in customer success.
Customer Success Consultant, UK in London employer: Zinier
Contact Detail:
Zinier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Consultant, UK in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend webinars, and join relevant groups. The more connections we make, the better our chances of landing that Customer Success Consultant role.
✨Tip Number 2
Prepare for those interviews by researching the company and its mission. Understand how they empower frontline workers and think about how you can contribute to that vision. We want to show them we're not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around customer health and driving adoption. We need to demonstrate that we can turn user resistance into platform advocacy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re serious about joining the team and contributing to their mission.
We think you need these skills to ace Customer Success Consultant, UK in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping customers succeed. Share specific examples of how you've made a difference in previous roles, especially in customer success or similar fields.
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Consultant role. Highlight relevant experiences that align with our mission at Zinier and demonstrate your understanding of the deskless workforce.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Zinier
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success. Understand key metrics like NRR (Net Revenue Retention) and how to drive adoption and engagement. Being able to discuss these concepts confidently will show that you’re ready to take on the role.
✨Research Zinier's Mission
Dive deep into Zinier’s mission to empower frontline workers. Familiarise yourself with their technology and how it impacts deskless workers. This knowledge will help you connect your experience to their goals during the interview.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific customer situations, such as managing churn risks or leading a Quarterly Business Review. Think of examples from your past experiences where you successfully navigated similar challenges.
✨Showcase Your Relationship-Building Skills
Since the role involves navigating complex stakeholder environments, be ready to discuss how you've built trusted relationships in previous roles. Share specific examples of how you’ve collaborated cross-functionally to achieve customer success.