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For Companies At a Glance
- Tasks: Design and implement AI-driven workflows for customer support solutions.
- Company: Join Zingtree, a leader in intelligent automation for customer support.
- Benefits: Enjoy competitive pay, health benefits, unlimited PTO, and flexible remote work.
- Why this job: Make a real impact by transforming customer experiences with cutting-edge technology.
- Qualifications: 4+ years in solutions architecture with strong technical and client-facing skills.
- Other info: Be part of a dynamic team that values urgency, intelligence, and collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Zingtree
Zingtree helps high-stakes customer support teams deliver fast, consistent, and compliant answers—every time. Our AI Automation platform enables support agents and end-consumers to follow complex procedures with ease, resolve issues faster, and ensure customers get the right outcomes in moments that matter. Zingtree helps leading customer support organizations transform self-service, streamline support agent workflows, and deliver exceptional customer experiences.
Zingtree is trusted by over 500 customers including industry leaders like Corpay, Experian, Optum / UnitedHealth Group, Allianz, SharkNinja, Sony, and Groupon to power intelligent automation across finance, healthcare, insurance, consumer services/products, and tech. These organizations rely on Zingtree to reduce handle times, increase FCR, improve CSAT, and stay compliant—all without overloading IT. As demand for governed AI and guided CX grows, we’re scaling our team to help more enterprises take control of their most complex support workflows.
We are seeking a SaaS Solutions Architect with strong project management capabilities and a passion for building conversational AI workflows. This is a hands-on, individual contributor role ideal for someone who excels at guiding clients through the technical implementation of intelligent support solutions. In this role, you’ll own the end-to-end deployment process—from systems integration to the design, build, and launch of conversational AI workflows tailored to each customer’s needs. You’ll work closely with both client stakeholders and internal teams to deliver seamless automation, configure advanced integrations, manage timelines, and ensure a successful go-live. This position requires a unique blend of technical expertise, AI workflow design experience, and a customer-first mindset to drive real impact for support organizations.
The role reports into the COO and in order to best support our UK clients, we’re only accepting applicants based on the East Coast of the U.S. or in the United Kingdom.
What You’ll Do
- Solution Design & Customization: Design, demo and build tailored AI-driven and conversational workflows that align with customer support objectives. Leverage decision trees and natural language interfaces to streamline complex support interactions.
- Technical Configuration & Integration: Collaborate with client IT teams to configure and integrate Zingtree with CRMs, APIs, and third-party platforms—ensuring reliable data exchange and conversational AI compatibility.
- Client Onboarding & Planning: Lead onboarding sessions to gather business requirements, understand customer support processes, and define project goals, with a focus on identifying opportunities for conversational automation.
- Stakeholder Collaboration: Act as the primary technical point of contact for clients throughout the project lifecycle, providing regular updates and managing expectations. Operate as the technical liaison to translate requirements between client business and IT resources, as well internally with team members.
- Risk & Issue Management: Identify and mitigate project risks; resolve technical and process-related issues to prevent project delays.
- Testing & Validation: Guide UAT (User Acceptance Testing) with clients, ensuring conversational workflows and integrations meet functional and experience goals.
- Training & Enablement: Participate in platform and user training sessions to ensure customers are equipped to build and maintain AI-enabled conversational flows, workflows, and reporting.
- Go-Live & Post-Implementation Support: Ensure successful go-live execution and provide a seamless transition to Customer Success and Support for ongoing enhancements and support.
- Project Management: Coordinate and collaborate on multiple SaaS implementation projects concurrently - balancing technical execution, AI workflow development, and client alignment within defined timelines and scopes.
Who You Are
- Work Experience: 4+ years in a solutions architect, customer engineering, technical project implementation roles, with at least 2+ years in enterprise B2B SaaS, preferably in customer support or contact center solutions, and with start-up experience.
- Conversational AI & Technical Expertise: Proven hands-on experience with automation technologies and integration architectures, including APIs, authentication protocols, middleware, web services, and messaging patterns. Proficiency in technologies enabling conversational AI—such as large language models (LLMs), prompt engineering, AI-led agentic workflows, and real-time decisioning. Strong front-end skills (JavaScript, CSS, JSON) and familiarity with ETL/data transformation. Experience integrating with CRMs (especially Salesforce and Zendesk) is a significant plus.
- Business Acumen: Specializes in digesting complex business requirements and designing comprehensive and integrated workflow solutions that are flexible and adaptable to the client’s needs.
- Analytical Mindset: Proficient in troubleshooting technical challenges and collaborating with cross-functional teams to find solutions. Ability to quickly understand operational processes and identify areas the technology can condense and/or optimize the processes.
- Client-Facing Expertise: Exceptional communication and interpersonal skills; experience interfacing with customers to manage expectations, resolve issues, and ensure project success. Ability to clearly articulate technical topics to a non-technical audience, including experience working with executives.
What We Offer
- Competitive Compensation with performance-based incentives.
- Health, Dental, and Vision Benefits (100% covered for employees).
- Equity Stock Options.
- 401(k) Retirement Plan.
- Paid Parental Leave.
- Unlimited PTO.
- Flexible Remote Work Environment.
- $500 Home Office Stipend + Monthly Internet/Phone reimbursement.
- Co-Working Reimbursement up to $200/month.
Our Core Values
- Lead with Action – We move fast with purpose.
- People Really Matter – We win as a team and support each other fully.
- Ownership Leads to Results – We take responsibility and deliver.
- Expertise Creates Value – We build and apply knowledge.
- Transparency Builds Trust – We communicate clearly, directly, and with care.
As Zingers, we operate with a mindset that blends urgency, intelligence, and humanity.
Zingtree Mission
Empowering teams to resolve complex customer issues with confidence, clarity, and control. We believe the future of customer experience belongs to those who can orchestrate outcomes—not just automate tasks.
Zingtree Vision
Creating a world where every customer interaction is accurate, compliant, and effortlessly scalable.
SaaS Solutions Architect (Post Sales Implementation) in London employer: Zingtree
Contact Detail:
Zingtree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Solutions Architect (Post Sales Implementation) in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Nail that interview prep! Research Zingtree and understand their products inside out. Prepare to discuss how your skills align with their mission of empowering teams to resolve complex customer issues.
✨Tip Number 3
Show off your problem-solving skills during interviews. Be ready to share examples of how you've tackled challenges in past projects, especially those involving SaaS solutions or customer support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Zingtree team.
We think you need these skills to ace SaaS Solutions Architect (Post Sales Implementation) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with SaaS solutions and conversational AI. We want to see how your skills align with what we do at Zingtree!
Showcase Your Project Management Skills: Since this role involves managing multiple projects, be sure to include examples of your project management experience. We love seeing how you've successfully led implementations in the past!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your technical expertise and client-facing experience. We appreciate a well-structured application that gets to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at Zingtree
✨Know Your Tech Inside Out
As a SaaS Solutions Architect, you'll need to demonstrate your technical expertise. Brush up on automation technologies, integration architectures, and conversational AI. Be ready to discuss specific projects where you've successfully implemented these technologies.
✨Showcase Your Project Management Skills
This role requires strong project management capabilities. Prepare examples of how you've managed timelines, coordinated with teams, and ensured successful go-lives in previous roles. Highlight your ability to balance multiple projects while keeping client expectations in check.
✨Understand Zingtree's Mission
Familiarise yourself with Zingtree's mission and values. Be prepared to discuss how your experience aligns with their goal of empowering teams to resolve complex customer issues. Showing that you resonate with their core values can set you apart from other candidates.
✨Prepare for Client-Facing Scenarios
Since this role involves significant client interaction, think of scenarios where you've effectively communicated technical concepts to non-technical stakeholders. Practice articulating your thoughts clearly and confidently, as this will be crucial in managing client expectations and ensuring project success.
