Zinc is creating a brand-new role to accelerate how we serve customers by leveraging better technology, processes, and new capabilities. You will report to the Chief Customer Officer and partner with senior leaders to stand up a 24-hour, multi-region outsourced live-chat operation as one flagship project among many.
This role demands influence and negotiation skills to align busy teams with new work, navigate ambiguous scope, and shape cross-functional prioritisation.
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