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- Tasks: You'll onboard customers, build relationships, and ensure their needs are met.
- Company: Zinc is a culture-first startup redefining background checks with innovative tools.
- Benefits: Enjoy 24 days holiday, early finish Fridays, and a £1200 annual benefits allowance.
- Why this job: Join a fast-paced team where your impact on customer satisfaction shapes our future.
- Qualifications: Proven B2B account management experience, stellar communication skills, and a proactive attitude required.
- Other info: Work from anywhere policy and exciting company retreats enhance the work experience.
The predicted salary is between 32000 - 48000 £ per year.
Description
Who We Are
We’re a culture first company . By this, we don’t just mean an active calendar of both company and team organized events (which we do have). Zinc’s culture is defined by a respectful and autonomous approach to all employees, fostering support for new ideas, promoting a flexible work environment, and operating within a flat structure. While socials, lunches, and events enhance the experience, the core of Zinc’s culture drives employees to embrace innovation, share successes, and feel motivated about the company’s future.
What We Build?
Zinc builds automated reference and background checking tools designed to improve candidate experience and set new industry standards. Founded in 2017 by a team with extensive HRTech experience, Zinc is an early-stage startup rapidly growing as it redefines efficiency, transparency, and fairness in background checks.
Read more about our story here:
What We Value
The pieces that make Zinc: Pragmatic, Integrity, Empathy, Collaborate, Empowered, Speed.
What About This Role?
With a best-in-class product and loyal customers, ensuring their satisfaction and delight is critical to our success. In this role, you’ll be a vital part of our Account Management team, helping customers not just remain happy, but become genuinely delighted by the value our platform brings to their business. You’ll be responsible for building strong relationships, identifying upsell opportunities, gathering product feedback, and ensuring our customers’ needs are consistently met. Your contributions will directly impact both our customers’ success and Zinc’s growth.
If you thrive in a fast-paced, high-growth environment and are passionate about driving customer satisfaction, you’ll play a key part in shaping our journey forward.
Here’s what your day-to-day will look like
- Seamless Onboarding : Guide customers through smooth deployment and onboarding processes.
- Customer Engagement : Regularly check in to build trust, satisfaction, and retention.
- Product Guru : Develop a deep understanding of customer needs and our platform’s capabilities.
- Feedback Relay : Gather insights from clients and share them with the tech and product teams.
- Metrics Master : Track key account metrics, forecast trends, and report on account status.
- Marketing Ally : Help craft customer testimonials and case studies to showcase success stories.
Skills, Knowledge and Expertise
- B2B Account Management Wizardry : Proven experience, ideally in a SaaS business.
- Communication Pro : Stellar presentation skills that inspire and motivate.
- Relationship Builder : A track record of managing client and partner relationships with finesse.
- Growth Driver : Experience collaborating with sales and marketing to boost revenue.
- Self-Starter : You’re proactive, solution-focused, and thrive in fast-paced environments.
- Organisational Guru : Structure and clarity are your middle names.
- Empathetic Listener : You get customers’ needs and respond with care.
- Team Player with Energy : A can-do attitude and enthusiasm to pitch in across the business.
- High EQ : You’re honest, open to feedback, and know how to give it constructively.
What we offer
Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring: 24 days holiday + Bank Holidays + your birthday off.
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat to Serbia
- Work from anywhere policy
- MAJI – Financial coaching
- Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
- Company socials, quarterly team socials
- Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries
#J-18808-Ljbffr
Senior Account Manager employer: Zinc
Contact Detail:
Zinc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Familiarize yourself with Zinc's culture and values. Since we prioritize a culture-first approach, demonstrating your alignment with our values like integrity, empathy, and collaboration during the interview can set you apart.
✨Tip Number 2
Prepare to discuss your experience in B2B account management, especially within a SaaS environment. Highlight specific examples where you've successfully built relationships and driven customer satisfaction, as this is crucial for the role.
✨Tip Number 3
Showcase your ability to gather and relay customer feedback effectively. We value insights that can help improve our platform, so be ready to share how you've done this in past roles and how it benefited your previous employers.
✨Tip Number 4
Demonstrate your proactive nature and problem-solving skills. In a fast-paced startup like Zinc, being a self-starter who can identify upsell opportunities and contribute to team goals will resonate well with us.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Understand Zinc's Culture: Familiarize yourself with Zinc's culture and values. Highlight how your personal values align with their emphasis on innovation, collaboration, and customer satisfaction in your application.
Tailor Your CV: Customize your CV to showcase your B2B account management experience, particularly in SaaS environments. Emphasize your relationship-building skills and any relevant metrics you've achieved in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer engagement and your proactive approach. Use specific examples from your past experiences to demonstrate how you can contribute to Zinc's mission of enhancing customer satisfaction.
Highlight Relevant Skills: In your application, make sure to highlight key skills such as communication, empathy, and organizational abilities. Provide examples of how you've successfully managed client relationships and driven growth in previous positions.
How to prepare for a job interview at Zinc
✨Show Your Passion for Customer Satisfaction
Make sure to express your enthusiasm for driving customer satisfaction during the interview. Share specific examples of how you've gone above and beyond to ensure clients are happy and engaged with your previous products or services.
✨Demonstrate Your B2B Account Management Experience
Highlight your proven experience in B2B account management, especially within a SaaS environment. Be prepared to discuss your strategies for building strong client relationships and how you've identified upsell opportunities in the past.
✨Be a Product Guru
Research Zinc's platform and be ready to discuss how you would develop a deep understanding of customer needs and the product's capabilities. This will show that you're proactive and ready to hit the ground running.
✨Emphasize Your Team Player Attitude
Zinc values collaboration and a can-do attitude. Share examples of how you've worked effectively within a team, contributed to group success, and supported colleagues in achieving common goals.
