Product Designer in London

At Zinc, we're building thoughtful, high-impact product experiences that transform how organisations build trust and transparency. Design sits at the heart of how we deliver value to customers, and we're looking for a Product Designer who combines strong craft with confident product thinking. You'll own complex end-to-end design work across Zinc's B2B and B2B2C SaaS platforms, working closely with product managers, engineers, and customers. You'll operate with real autonomy, shape the direction of features, and raise the quality bar for the team around you. This is a role for someone who's ready to go beyond execution and start influencing how we design at Zinc. Zinc designers own the solution. You'll shape how we respond to user needs, define the experience, and determine how it comes to life — working in close partnership with product and engineering. Designers lead research: setting the methods, driving the work, and synthesising what it means for the product direction. Designers have direct relationships with all customer-facing teams. Designers set the standard for experience quality at Zinc. If you're a designer who wants real ownership, values craft, and is excited about the impact design can have inside a scaling B2B product company, we'd love to hear from you.

Key Responsibilities

• Lead on Your Features: Drive the design process end-to-end across your pod, from discovery through delivery. Use insights and data to make confident decisions, unblock challenges early, and ship work you're proud of alongside product and engineering.
• Raise the Quality Bar: Bring high standards to every touchpoint. Give clear, constructive critique to peers. Set an example in how you approach craft, documentation, and handoff.
• Think Beyond the Brief: Connect your design decisions to user needs and business goals. Ask the harder questions, spot the wider opportunity, and communicate your thinking with clarity and conviction.
• Be Close to the Customer: Stay directly connected to customer-facing teams and real user feedback. Champion user-centred thinking in how the team prioritises and makes decisions.

Skills, Knowledge and Expertise

• Hard Skills:
• User Research and Discovery: Can independently plan and conduct qualitative research, synthesise insights, and turn them into clear design direction. At Zinc, research is a core design skill, not a handoff.
• UX/UI Design in Figma: Strong proficiency across UX and UI. You design coherent, elegant end-to-end experiences and can articulate the rationale behind your decisions.
• Workshop Facilitation and Presentation: Comfortable leading collaborative sessions and presenting ideas with clarity. You can align a room and bring others along with you.
• Design Systems: Understands how to work within and contribute to a design system. Knows when to follow the pattern and when to question it. Able to create and document components in collaboration with engineers.
• Strategic Product Thinking: Connects design to product strategy. You're not just executing on briefs; you're helping shape them.
• Data Analysis: Comfortable using quantitative and qualitative product data to inform decisions and sharpen design outcomes.
• Active curiosity about AI and emerging tools: You actively explore tools like AI and look for genuine ways to apply them in your day-to-day workflow, backed by real experimentation rather than surface-level interest.
• Soft Skills:
• Pragmatism: You balance ambition with feasibility, prioritising solutions that are achievable and impactful.
• Empathy: You understand customers and teammates deeply, and it shows in your work and how you show up for the people around you.
• Communication: You keep stakeholders aligned, give feedback well, and tell a clear story about your design decisions.
• Curiosity: You always ask why, digging into customer needs and continuously looking for better ways to solve problems.

Preferred skills:

• Experience working in a high-growth startup environment.
• Experience designing for B2B or B2B2C SaaS applications.
• Experience contributing to or working with established design systems - knowing when to follow the pattern and when to question it.
• Comfort using quantitative and qualitative product data to inform decisions and sharpen design outcomes.
• Active curiosity about AI and emerging tools, backed by genuine experimentation rather than surface-level interest.
• A basic understanding of front-end technologies (HTML, CSS, JavaScript) and their constraints.

Experience Required:

• 3-5 years of experience in a product design or UX/UI role.
• A portfolio of work is required for consideration, demonstrating user research, problem-solving, and high-quality visual and interaction design.
• Proven track record of shipping products in a collaborative, agile environment.

Key Traits:

• High Autonomy: A self-starter who thrives on ownership, able to take a high-level goal and drive it forward with minimal oversight, proactively unblocking yourself and your team. Crucial for owning new, undefined strategic areas.
• Comfort with Ambiguity: You see a loosely defined problem as an opportunity to create clarity, and are energised by turning strategic ambiguity into a concrete plan.
• Pragmatism: You balance ambition with feasibility, knowing when to push for a perfect solution and when to make smart trade-offs to ship value iteratively.
• Empathy: You understand customers and teammates deeply, and it shows in your work and how you show up for the people around you.
• Collaborative Communicator: You excel at communicating design rationale to stakeholders from different disciplines, actively listen, and build strong partnerships with product managers and engineers.
• Curiosity: You always ask why, digging into customer needs and continuously looking for better ways to solve problems.

What we offer:

• Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring.
• 24 days holiday + Bank Holidays + your birthday off.
• £1200 annual benefits allowance (ThanksBen, from month 2).
• Early finish Fridays (16:00).
• Yearly company retreat abroad.
• 30 days to Work from anywhere.
• Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory).
• Statutory pension with NEST (3% employer, 5% employee).
• Zinc shares, issued through the EMI Scheme.
• Unlimited access to MoreHappi coaching.
• Company socials, quarterly team socials.
• Free Monday lunches.
• Nursery workplace benefit scheme (Yellownest).
• Option to lease an electric car through Electric Car Scheme.
• Celebrated Zinc anniversaries.