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For Companies At a Glance
- Tasks: Support customers with their queries and ensure a smooth experience.
- Company: Join a forward-thinking company focused on transparency and innovation.
- Benefits: Enjoy flexible work options, wellness allowances, and annual retreats in France.
- Why this job: Be part of a mission to change how people prove their work identity.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Overview
We believe in transparency for candidates and true respect for privacy in background checking.
Our Story: we believe in a fairer, more transparent process. One which is quick, easy, and productive for every party. A process enabling candidates to own their data, and companies to access the unbiased insights they need.
️ Zinc’s founding team have spent years in talent and HRTech. We saw a field plagued with inefficiency, prejudice and a lack of transparency. We first sought to solve the burden of referencing, then sought to tackle the broader category of background checking.
Our Mission: Change the way people prove their work identity.
The PIECES That Make Zinc:
- ️ Pragmatism: we embrace the art of getting things done with resourcefulness and realism. We focus on practical solutions, dive into challenges outside our roles, and steer clear of perfectionism to keep things efficient and effective!
- Integrity: we value honesty and accountability, celebrating our mistakes as growth opportunities. We believe in transparency, doing what we say, and prioritising fairness to deliver high-quality work with integrity.
- Empathy: we value diverse perspectives while lifting each other up. We actively listen, support our teammates, and celebrate successes together to create a caring and constructive work environment!
- Collaboration: we thrive on open communication and collaboration, where every voice matters. We encourage sharing ideas, building trust, and addressing conflicts constructively to create a supportive and innovative team environment.
- Empowerment: we celebrate initiative and ownership, encouraging everyone to go above and beyond while tackling challenges head-on. We value creativity, self-starters, and continuous growth, fostering an environment where confidence and proactive contributions shine!
- Speed: we pride ourselves on efficiency and agility, delivering high-quality work ahead of deadlines and adapting swiftly to new challenges. We value quick decision-making and proactive problem-solving to keep our projects on track and our team moving forward.
Inside the Herd ~ What Zebras Are Saying
“Being alongside truly talented individuals every day. It means you are constantly growing, learning and challenged.”
“Being alongside truly talented individuals every day. It means you are constantly growing, learning and challenged.” Rak Ledgister, Head of Account Management
“I get to do the things I enjoy most and also balance by collaborating with other teams.”
“Zinc is the kind of place I am excited to work at everyday. Working alongside some of the most talented people I’ve ever met on a product that keeps presenting exciting new challenges.”
“Zinc is the kind of place I am excited to work at everyday. Working alongside some of the most talented people I’ve ever met on a product that keeps presenting exciting new challenges.” Rob Leonard, Engineering Team Lead
“I like how everyone is treated, the freedom to collaborate. The ability to change agenda when we need. There’s respect across the company.”
“I like how everyone is treated, the freedom to collaborate. The ability to change agenda when we need. There’s respect across the company.” Vicky Harvey, Customer Experience Lead
“Zinc encourages and backs us to pursue impact based work without the usual corporate pressure to prioritise profits. This means we can focus on creating real value for people while working with some of the kindest, most creative, and inspiring individuals. I’ve never loved a workplace so much before.”
“I often hear people talk about work like it’s something they’re forced to do, with people they don’t enjoy being around. Zinc is the only company I’ve been at, so I really can’t relate. The way I’ve been empowered to have real impact on the business almost feels like I have my own startup within a startup.”
“I often hear people talk about work like it’s something they’re forced to do, with people they don’t enjoy being around. Zinc is the only company I’ve been at, so I really can’t relate. The way I’ve been empowered to have real impact on the business almost feels like I have my own startup within a startup.” Joe Watkins, Senior SDR
At Zinc, we believe happiness drives success! Here’s how we keep the good vibes flowing:
️ Coaching with More Happi: With unlimited coaching access, we support your growth in all areas of life, helping you reach your goals.
️ Annual Retreat in France: Enjoy team bonding and adventures at our annual retreat in France—making memories together!
Celebrate Success: Our QBRs and MBRs highlight everyone’s hard work, ensuring that achievements don’t go unnoticed.
???? Wellbeing Allowance: ThanksBen provides a monthly allowance for gym memberships, massages, or a bit of retail therapy—choose what makes you feel great!
Work From Anywhere: Office when you need it, freedom when you want it.
Enhanced Maternity/Paternity/Adoption Leave: We believe in a healthy work-life balance.
Office Days & Group Lunches: We maximise our in-office days with fun group lunches that spark cross-functional connections and creativity!
Dog-super friendly: we’re all about pups there’s always a furry friend in the office somewhere!
Departments
Account Management
Partnerships
Tech
Operations & Finance
Customer Success
Reflections on where we\’ve come from, and where we\’re going together
“It\’s staggering to step into the Zinc office today, surrounded by smart, motivated people driving to change work identity. It\’s hard to believe Charlotte, Sanjeev and I were sat around my kitchen table dreaming about this, a few years ago.”
“It\’s staggering to step into the Zinc office today, surrounded by smart, motivated people driving to change work identity. It\’s hard to believe Charlotte, Sanjeev and I were sat around my kitchen table dreaming about this, a few years ago.” Luke Shipley, Co-founder
“Zinc’s culture is everything. The team are what make Zinc so great, and I’m so proud to be part of such a diverse, driven team.”
Keep Up with Zinc
Don\’t worry if you don\’t see any roles you want to apply for now. Register your interest to allow us to contact you when a suitable role meeting your criteria comes along.
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Customer Support Executive employer: Zinc
Contact Detail:
Zinc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show us your enthusiasm for the role and how you align with our values at Zinc—integrity, collaboration, and empowerment!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your interest in the position.
✨Tip Number 4
Don’t hesitate to apply through our website, even if you don’t see the perfect role listed. Register your interest, and we’ll reach out when something that fits your skills comes up. We love proactive candidates!
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your unique style and voice.
Tailor Your Application: Make sure to customise your application for the Customer Support Executive role. Highlight your relevant experience and skills that align with our mission and values—this shows us you’re genuinely interested!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping it straightforward and to the point. Avoid jargon and fluff; just tell us what we need to know about you.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Zinc
✨Understand Zinc's Values
Before your interview, take some time to really understand Zinc's core values like integrity, empathy, and collaboration. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your fit.
✨Show Your Problem-Solving Skills
Zinc values pragmatism and quick decision-making. Prepare to discuss past challenges you've faced in customer support and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your resourcefulness.
✨Emphasise Teamwork and Communication
Since collaboration is key at Zinc, be prepared to talk about how you've worked effectively in teams. Share stories that showcase your ability to listen, support teammates, and resolve conflicts constructively. This will show that you can thrive in their open communication environment.
✨Demonstrate Your Initiative
Zinc loves self-starters who take ownership of their work. Think of instances where you've gone above and beyond in your role or suggested improvements. Highlighting your proactive contributions will resonate well with their mission of empowerment and creativity.
