Zinc is seeking an AI Support Operations Specialist to drive the acceleration of our AI-powered customer experience. You will analyse real conversation data, refine prompts, and design end-to-end agentic workflows with our CS team and AI leaders.
Your work will ensure more conversations are resolved accurately and escalations happen at the right moment. You will collaborate across teams to fix AI gaps, maintain strong documentation, and ship improvements without compromising existing
#J-18808-LjbffrAI Support Operations Specialist – Elevate CX (London) employer: Zinc
Zinc is an exceptional employer that prioritises a vibrant work culture and employee growth, making it an ideal place for the VP of People role. With a commitment to scaling while preserving its unique environment, Zinc offers generous benefits such as 24 days holiday, early finish Fridays, and a yearly retreat abroad, alongside a strong focus on professional development and leadership collaboration. Join a dynamic team in London where your contributions will directly shape the future of the company and its people strategy.
