At a Glance
- Tasks: Manage high-value client accounts and drive retention and upsell opportunities.
- Company: Join a fast-growing SaaS company focused on data ownership in hiring.
- Benefits: Enjoy 24 days holiday, early finish Fridays, and a £1200 annual benefits allowance.
- Other info: Work remotely, enjoy company retreats, and celebrate your milestones with us.
- Why this job: Be a trusted advisor and make a measurable impact on enterprise clients.
- Qualifications: Proven experience in account management and strong CRM skills.
The predicted salary is between 60000 - 72000 £ per year.
We’re scaling our Senior Account Management team to manage a growing portfolio of high-value enterprise and regulated clients. This role is all about ensuring retention of ARR, driving upsell opportunities, and strengthening our value-led approach. If you’re a trusted advisor who thrives on building long-term relationships, spotting commercial opportunities, and delivering measurable client impact — this one’s for you.
Take ownership of a £1M+ ARR portfolio across ~45 enterprise and regulated clients. Drive retention, upsell, and cross-sell opportunities to hit ambitious revenue targets. Act as the voice of the client — influencing product, sales, and operations. Shape and scale our account management playbook, processes, and enablement. Play a pivotal role in how we deliver value at scale in a fast-growing SaaS company.
Key Responsibilities- Lead renewal negotiations and unlock upsell / cross-sell opportunities.
- Develop and execute success plans that deliver measurable ROI.
- Act as a strategic partner and trusted advisor to high-value clients.
- Monitor account health through dashboards/CRM — proactively elevate risks.
- Collaborate cross-functionally to champion client needs and feedback.
- Contribute to continuous improvement of account management strategy and process.
- Proven experience in strategic account planning, renewal & upsell negotiations.
- CRM proficiency and strong pipeline management skills.
- Revenue forecasting & reporting expertise.
- Solid understanding of SaaS commercial models (ARR, NRR, churn).
- Knowledge of HRTech or background checking.
- Data analysis skills in Excel/Google Sheets (dashboards, pivot tables).
- Familiarity with project management tools (Asana, Notion, Monday).
Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring.
- OTE
- 24 days holiday + Bank Holidays + your birthday off
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat abroad (This year Italy)
- 30 days to Work from anywhere
- Enhanced Maternity, Paternity, and Adoption Leave
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
- Company socials, quarterly team socials
- Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries
Senior Account Manager employer: Zinc Work
Zinc is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture where innovation thrives. With benefits like early finish Fridays, generous holiday allowances, and opportunities for remote work, employees can enjoy a balanced lifestyle while contributing to a cutting-edge SaaS product. The company fosters a collaborative environment, encouraging team bonding through regular socials and retreats, making it an ideal place for those seeking meaningful and rewarding employment.
