At a Glance
- Tasks: Own and improve operational processes for Account Management, ensuring everything runs smoothly.
- Company: Join Zinc, a forward-thinking company focused on data ownership in hiring.
- Benefits: Enjoy 24 days holiday, early finish Fridays, and a £1200 annual benefits allowance.
- Other info: Work remotely, enjoy company retreats, and benefit from unlimited coaching access.
- Why this job: Make a real impact by enhancing existing systems and processes in a dynamic environment.
- Qualifications: 3 years in operations or business analysis, with strong analytical and communication skills.
The predicted salary is between 35000 - 42000 £ per year.
We’re hiring an Ops Analyst to own the continuous operational layer of Account Management, the systems, data quality, process health, and maintenance work that keeps the AM function running smoothly. This role exists so Account Managers can stay focused on relationships and revenue, while net-new operational build work stays with the dedicated build resource. You won’t be originating new projects from scratch. Instead, you’ll take ownership of what already exists: keeping it healthy, making it better over time, and spotting issues before they become bigger problems.
You’ll sit in Core Ops, but your day-to-day focus will be the AM team. That’s deliberate. It means you stay closely connected to the wider operational context at Zinc, new tools, changing systems, evolving infrastructure, while acting as the operational partner for Account Management. This is a role for someone who likes owning live processes, improving what’s already in motion, and bringing clarity when things start to drift. You’ll need strong analytical judgment, good stakeholder instincts, and the confidence to hold scope: if something is genuinely net-new, you’ll help define it clearly and hand it over rather than absorbing it yourself. If you’re excited by process ownership, operational quality, and making existing systems work better every day, we’d love to hear from you.
Key Responsibilities
- Own the operational layer for Account Management. Take responsibility for the ongoing health of the AM operational environment, maintaining the systems, reporting, and processes that the team depends on.
- Maintain data integrity and traffic lights. Monitor data quality across the AM reporting stack, including HubSpot, Sigma, and connected tools.
- Keep key operational processes healthy. Own the ongoing maintenance of recurring operational processes like the Great Reshuffle, including account distribution, capacity balance, segment mix, and renewal allocation.
- Improve existing workflows. Look at existing AM processes and workflows with a critical eye, identifying where improvements would add value.
- Support post-launch project handovers. Take on ownership of operational projects once they’re live.
- Act as the first point of triage. Be the first operational filter when something in the AM tech stack isn’t working.
- Partner closely with the AM team. Stay embedded in AM standups and day-to-day conversations.
- Hold the boundary of the role. This role is about maintaining and improving what already exists.
Skills, Knowledge and Expertise
Hard Skills
- Operations and process ownership. You have around 3 years of experience in operations, business analysis, revenue operations, or sales operations, ideally in a SaaS or tech environment.
- Analytical problem solving. You’re comfortable working with data, spotting anomalies, investigating root causes.
- Reporting and systems fluency. You’re comfortable using tools like HubSpot, Sigma or other BI tools, and spreadsheets.
- Operational improvement. You can assess existing workflows and identify where small or medium improvements will add value.
- Issue triage and prioritisation. You’re good at understanding operational issues quickly.
- Curiosity about AI and automation. You’re interested in how AI and automation can improve operational work.
Soft Skills
- Stakeholder communication. You communicate clearly with different kinds of stakeholders.
- Scope discipline. You’re confident holding boundaries.
- Reliability. You’re organised, dependable, and motivated by keeping important operational work healthy over time.
- Judgment. You know when a problem is worth solving structurally.
- Pragmatism. You focus on useful, effective improvements rather than overengineering.
What we offer
- 24 days holiday + Bank Holidays + your birthday off
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat abroad
- 30 days to Work from anywhere
- Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
- Company socials, quarterly team socials
- Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries
Operations Analyst employer: Zinc Work
Zinc Work is an exceptional employer located in Greater London, offering a dynamic work culture that fosters creativity and collaboration. Employees benefit from generous vacation allowances and opportunities for professional growth, making it an ideal place for those looking to make a meaningful impact in lifecycle marketing. With a focus on data-driven strategies and innovative email campaigns, this role provides a rewarding environment for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Analyst
✨Get to Grips with Data Visualisation Tools
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✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Zinc Work!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
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We think you need these skills to ace Operations Analyst
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Zinc Work, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Zinc Work
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Zinc Work’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
