As an Associate Account Manager, you will provide top-notch support to our customers, helping them get the most out of our product while driving renewals and upsells.
You’ll be the bridge between our customers and Zinc, offering insights, building relationships, and ensuring they stay happy and engaged. If you’re organised, commercially savvy, and love working in a fast-paced environment, this is your chance to grow with us.
Key Responsibilities
- Manage and support customer accounts
- Handle renewals and upsells to drive customer growth
- Provide product insights to help customers maximise value
- Build strong relationships and encourage customer advocacy through testimonials
- Stay organised and proactive in managing multiple accounts efficiently
Skills, Knowledge and Expertise
Customer service– Deliver excellent service to customers
Reason: You’ll be the primary point of contact, ensuring customers feel supported and valued at every interaction.
Problem-solving– Resolve issues independently and effectively
Reason: Often, you’ll face new challenges and need to find solutions quickly to keep customers satisfied and operations running smoothly.
Organisation– Stay organised while handling multiple tasks
Reason: You’ll be juggling various accounts, renewals, and upsells, so staying organised is key to keeping everything on track.
Commercial– Display a strong commercial aptitude for renewals and upsells
Reason: You\'ll need to understand customer needs and identify opportunities to generate more revenue, ensuring business growth.
Soft Skills
Communicator– Clear and confident communication with customers
Reason: As the face of the company, you’ll need to communicate complex information in a way that’s easy to understand and builds trust.
Emotional intelligence– Recognise and respond to customers\' emotions
Reason: You’ll interact with customers who may be frustrated or excited, and understanding their emotions will help you handle situations more effectively.
Confidence– Handle challenges and conflict with self-assurance
Reason: You’ll sometimes face difficult situations or conflicts with customers, and having the confidence to navigate these moments is crucial for success.
Autonomy– Work independently with minimal supervision
Reason: You’ll be trusted to manage your accounts and tasks with little oversight, so being able to work independently and take initiative is essential.
What we offer
- 24 days holiday + Bank Holidays + your birthday off
- £1200 annual benefits allowance ( ThanksBen , from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat abroad
- 30 days to Work from anywhere
- Enhanced Maternity, Paternity, and Adoption Leave (13 weeks full pay, 17 weeks half pay, then SMP for maternity, 1 month full pay for paternity/adoption)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to Spill Therapy
- Company socials, quarterly team socials Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries
Associate Account Manager employer: Zinc Work
Zinc Work is an exceptional employer located in Greater London, offering a dynamic work culture that fosters creativity and collaboration. Employees benefit from generous vacation allowances and opportunities for professional growth, making it an ideal place for those looking to make a meaningful impact in lifecycle marketing. With a focus on data-driven strategies and innovative email campaigns, this role provides a rewarding environment for career advancement.
