Zinc is looking for an AI Support Operations Specialist to accelerate the use of Fini in Zinc's customer experience strategy. You will analyse conversations, spot where AI falls short, and work with workflows, data structures, and integrations to fix gaps without breaking what already works.
You’ll collaborate with CS and the AI Lead to ensure Fini resolves more conversations accurately and escalates the right issues to humans, delivering a truly useful AI-powered support experience for Zinc
#J-18808-LjbffrAI Support Operations Specialist: Elevate AI-Driven CX employer: Zinc Work
Zinc Work is an exceptional employer located in Greater London, offering a dynamic work culture that fosters creativity and collaboration. Employees benefit from generous vacation allowances and opportunities for professional growth, making it an ideal place for those looking to make a meaningful impact in lifecycle marketing. With a focus on data-driven strategies and innovative email campaigns, this role provides a rewarding environment for career advancement.
