Senior Account Manager

Senior Account Manager

Application Deadline: 7 March 2025

Department: Account Management

Employment Type: Full Time

Location: Zinc – London

Reporting To: Bernadine Bruggen

Compensation: £40,000 / year

Description

Who We Are
We’re a culture first company , defined by a respectful and autonomous approach to all employees, fostering support for new ideas, promoting a flexible work environment, and operating within a flat structure. While socials, lunches, and events enhance the experience, the core of Zinc’s culture drives employees to embrace innovation, share successes, and feel motivated about the company’s future.

What We Build
Zinc builds automated reference and background checking tools designed to improve candidate experience and set new industry standards. Founded in 2017 by a team with extensive HRTech experience, Zinc is an early-stage startup rapidly growing as it redefines efficiency, transparency, and fairness in background checks.

Read more about our story here:

What We Value
The pieces that make Zinc: Pragmatic, Integrity, Empathy, Collaborate, Empowered, Speed.

What About This Role?
With a best-in-class product and loyal customers, ensuring their satisfaction and delight is critical to our success. In this role, you’ll be a vital part of our Account Management team, helping customers not just remain happy, but become genuinely delighted by the value our platform brings to their business. You’ll be responsible for building strong relationships, identifying upsell opportunities, gathering product feedback, and ensuring our customers’ needs are consistently met. Your contributions will directly impact both our customers’ success and Zinc’s growth.

If you thrive in a fast-paced, high-growth environment and are passionate about driving customer satisfaction, you’ll play a key part in shaping our journey forward.

Here’s what your day-to-day will look like

1. Seamless Onboarding : Guide customers through smooth deployment and onboarding processes.
2. Customer Engagement : Regularly check in to build trust, satisfaction, and retention.
3. Product Guru : Develop a deep understanding of customer needs and our platform’s capabilities.
4. Feedback Relay : Gather insights from clients and share them with the tech and product teams.
5. Metrics Master : Track key account metrics, forecast trends, and report on account status.
6. Marketing Ally : Help craft customer testimonials and case studies to showcase success stories.

Skills, Knowledge and Expertise

• B2B Account Management Wizardry : Proven experience, ideally in a SaaS business.
• Communication Pro : Stellar presentation skills that inspire and motivate.
• Relationship Builder : A track record of managing client and partner relationships with finesse.
• Growth Driver : Experience collaborating with sales and marketing to boost revenue.
• Self-Starter : You’re proactive, solution-focused, and thrive in fast-paced environments.
• Organisational Guru : Structure and clarity are your middle names.
• Empathetic Listener : You get customers’ needs and respond with care.
• Team Player with Energy : A can-do attitude and enthusiasm to pitch in across the business.
• High EQ : You’re honest, open to feedback, and know how to give it constructively.

What we offer

Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring.

• 24 days holiday + Bank Holidays + your birthday off
• £1200 annual benefits allowance (ThanksBen , from month 2)
• Early finish Fridays (16:00)
• Yearly company retreat to Serbia
• Work from anywhere policy
• MAJI – Financial coaching
• Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
• Statutory pension with NEST (3% employer, 5% employee)
• Zinc shares, issued through the EMI Scheme
• Unlimited access to MoreHappi coaching
• Company socials, quarterly team socials, Free Monday lunches
• Nursery workplace benefit scheme (Yellownest)
• Option to lease an electric car through Electric Car Scheme
• Celebrated Zinc anniversaries

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