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- Tasks: Transform messy data into clear insights that drive team performance and strategy.
- Company: Zinc is revolutionising data ownership in hiring, fostering a collaborative and innovative environment.
- Benefits: Enjoy 30 days Work from Anywhere, early finish Fridays, and a ÂŁ1200 annual benefits allowance.
- Why this job: Make a real impact on customer journeys while working with diverse teams in a dynamic setting.
- Qualifications: Proficiency in SQL and Excel, strong analytical skills, and excellent communication abilities required.
- Other info: Join us for yearly retreats and enjoy unlimited access to coaching and company socials.
The predicted salary is between 28000 - 42000 ÂŁ per year.
Operations Analyst
Department: Core Operations
Employment Type: Full Time
Location: Zinc – London
Compensation: ÂŁ35,000 / year
Description
At Zinc, we’re on a mission to help teams build faster and better, and we are looking for a Customer Operations Analyst to power that mission with data.
If you’re someone who thrives on turning messy data into clear insight, loves working cross-functionally, and wants to have a real impact on how teams operate, this role is for you. Whether you’ve worked as a Data Analyst or you’re an operations pro with a data edge, you’ll find the perfect balance here between technical challenge and business influence.
This isn’t a back-office reporting role. You’ll be at the heart of our Customer teams, embedded with Account Management and Customer Success leaders, surfacing insights that shape strategy, spot growth opportunities, and remove friction in how we work. Your analyses won’t sit on a shelf, they’ll directly drive action, unlock scale, and supercharge team performance.
Key Responsibilities ️
Dig into the data
Analyse customer usage, product engagement, and conversation metrics to highlight what’s working, and what’s not.
Find upsell gold
Uncover patterns in usage and invoicing data that point to revenue opportunities (and hand them to our Account Management and Customer Success teams).
Make data make sense
Translate complex data into clear insights, whether it’s a spreadsheet, dashboard, or quick summary for a meeting.
Partner up
Work closely with our Customer Success & Account Management leaders to identify where we can improve customer journeys and internal operations.
️ Support the engine room
Collaborate with our Customer Success ops and automation leads to build systems, join up tools, and make ops smoother.
Present with impact
Confidently share your findings in team deep dives and leadership forums, your insights will shape real decisions.
Skills, Knowledge and Expertise
️ Hard Skills
SQL Proficiency
You’re fluent in SQL and know how to use it to interrogate databases, build queries, and surface key trends.
Excel Expertise
You’re no stranger to a VLOOKUP, pivot table, or nested formula. Excel is your sidekick.
Data Visualisation
You can turn numbers into narratives, building visuals that help teams instantly grasp the message.
Numerical Literacy
Stats, patterns, anomalies, you’ve got a sharp analytical brain and love digging into data.
️ Soft Skills
Confident Communicator ️
You can clearly explain your findings to senior stakeholders, even if they’re not data experts.
High EQ ️
You know how to read a room, build trust, and adapt your style to different personalities and contexts.
Data Translator
You turn complex insights into plain English and actionable steps that teams can run with.
Collaborative Operator
You’ll be working with multiple teams and stakeholders—cross-functional alignment is your thing.
What we offer
Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring
- 24 days holiday + Bank Holidays + your birthday off
- ÂŁ1200 annual benefits allowance (ThanksBen , from month 2)
- 30 days Work from Anywhere
- Early finish Fridays (16:00)
- Yearly company retreat to Serbia ️️
- Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
- Company socials, quarterly team socials Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries
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Operations Analyst employer: Zinc Work Limited
Contact Detail:
Zinc Work Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Analyst
✨Tip Number 1
Familiarise yourself with SQL and Excel, as these are crucial skills for the Operations Analyst role. Consider taking online courses or working on personal projects that allow you to practice your data analysis skills, ensuring you're comfortable with querying databases and creating insightful reports.
✨Tip Number 2
Develop your communication skills by engaging in discussions or presentations about data insights. Practising how to explain complex data in simple terms will help you stand out, especially since you'll need to present findings to stakeholders who may not be data-savvy.
✨Tip Number 3
Network with professionals in the operations and data analysis fields. Attend industry meetups or webinars to connect with others and learn about their experiences. This can provide valuable insights into the role and may even lead to referrals.
✨Tip Number 4
Showcase your ability to work cross-functionally by collaborating on projects or volunteering for team initiatives. Highlight any experience where you've successfully partnered with different departments, as this aligns well with the collaborative nature of the Operations Analyst position.
We think you need these skills to ace Operations Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Operations Analyst position at Zinc. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Skills: Focus on showcasing your SQL proficiency, Excel expertise, and data visualisation skills in your CV and cover letter. Provide specific examples of how you've used these skills in previous roles to drive insights and improve operations.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your passion for data analysis and its impact on customer operations. Mention how you can contribute to Zinc's mission of improving team performance through data-driven insights.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Operations Analyst role.
How to prepare for a job interview at Zinc Work Limited
✨Showcase Your SQL Skills
Since SQL proficiency is crucial for the Operations Analyst role, be prepared to discuss your experience with SQL. Bring examples of how you've used SQL to analyse data and uncover insights in previous roles.
✨Demonstrate Data Visualisation Abilities
Prepare to showcase your ability to turn complex data into clear visuals. Consider bringing a portfolio or examples of dashboards you've created that effectively communicate key insights to stakeholders.
✨Communicate Clearly and Confidently
As a confident communicator, practice explaining your findings in simple terms. Be ready to discuss how you would present data insights to non-technical team members, ensuring they understand the implications.
✨Emphasise Collaboration Skills
Highlight your experience working cross-functionally. Be prepared to share examples of how you've partnered with different teams to improve processes or customer journeys, showcasing your collaborative nature.