At a Glance
- Tasks: Lead AI support operations, analyse conversations, and enhance customer satisfaction.
- Company: Zinc Work Limited, a forward-thinking tech company in London.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Join us to revolutionise customer support with AI and make a real difference.
- Qualifications: Experience in customer support and a passion for AI technologies.
The predicted salary is between 70000 - 90000 £ per year.
Zinc Work Limited in London is hiring an AI Support Operations Specialist to own acceleration of our AI-powered support.
You will analyse conversations, craft prompts, and build workflows to improve deflection and CSAT while escalating only when appropriate.
You will work with CS and the AI Lead to ensure Fini resolves more conversations accurately, unlocking a truly useful AI-powered support experience for Zinc users.
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AI Support Operations Lead for Customer Success in London employer: Zinc Work Limited
Zinc is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture in the heart of London. With generous benefits such as 24 days holiday, early finish Fridays, and a yearly company retreat abroad, employees are encouraged to maintain a healthy work-life balance while thriving in their roles. The collaborative environment fosters innovation and mentorship, making it an ideal place for Senior Integrations Engineers to develop their skills and contribute meaningfully to the company's success.
